180 Medical

4.854 out of 5 stars
4.9
Excellent1,000 reviews

TrustScore

4.9
4.854 out of 5 stars
Excellent
5 out of 5 stars
933
4 out of 5 stars
31
3 out of 5 stars
9
2 out of 5 stars
11
1 out of 5 stars
16
1,000 reviews in total

Review summary

180 Medical is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
4 out of 5 stars
4/5

Problem with supply timing.

It's been good but this last time the delivery was not provided when I was told and I ran out of supplies which was very...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

You always take great care of me

You always take great care of me. Prompt, reliable and easy to work with if I need to call for assistance.

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0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Changed order came as defined,

Changed order came as defined,

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Every time on time

Every time on time

0
0
🔥 High engagement

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Aubrey
Aubrey
1 reviews
5 months ago
5 out of 5 stars

Paulette

Paulette, my sales rep. Is super efficient, very customer service oriented, willing to do whatever is necessary to assure your satisfaction.

Helpful?
Jack White
Jack White
1 reviews
5 months ago
5 out of 5 stars

This team cares and follows up…

Everything was provided in a timely manner. Excellent, caring and proactive service.!

Helpful?
April
April
1 reviews
5 months ago
5 out of 5 stars

Easy to use website for refills and…

Easy to use website for refills and checking order status If you need to call always a pleasure talking with anyone there, helpful knowledgeable and pleasant

Helpful?
5 months ago
5 out of 5 stars

The staff is so courteous and helpful

The staff is so courteous and helpful. They answer all my questions. They have made this journey so much easier for me. I highly recommend 180 medical!

Helpful?
Timothy A.
Timothy A.
1 reviews
5 months ago
5 out of 5 stars

This company is always on time!

This company is always on time! I never run out of the supplies I need. This company communicates very well. Amen

Helpful?
5 months ago
5 out of 5 stars

Customer service was Fantastic.

Customer service was Fantastic. Everyone was considerate and understanding. They were all excellent in listening and recommending the best product possible. It was great talking to customer service specialists located in America . They listen and do not parrot back your concern 3 times as this is annoying.

Helpful?
customer
customer
1 reviews
5 months ago
5 out of 5 stars

You always call to let me know it's to…

You always call to let me know it's to reorder Thank-you

Helpful?
Brad Anderson
Brad Anderson
1 reviews
5 months ago
5 out of 5 stars

Excellent Service

I deal with you every month. I have a regular order from your company. This has been a relationship for over a year. Not once have I had an issue. Your people are professional and courteous. I am occasionally a little late due to how my checks come in. You have always been patient and helpful.

Helpful?
Judy Weller
Judy Weller
1 reviews
5 months ago
5 out of 5 stars

180 is wonderful

180 is wonderful. They keep my ostomy supplies delivered promptly every month. Their customer service is great. I'm so happy to have dealt with them for many years.

Helpful?
Michael
Michael
1 reviews
5 months ago
5 out of 5 stars

180's the Best

180 came through again. Had a big change to my prescription and they handled it with no problem. They do a great job.

Helpful?
Kent Thomas
Kent Thomas
1 reviews
5 months ago
5 out of 5 stars

A wonderful experience

This is a great company, they were recomended by my urologist and are a pleasure to work with. Since I don't have a cell phone, I can work with them great with e-mail or voice on the phone.

Helpful?
Ruth
Ruth
1 reviews
5 months ago
5 out of 5 stars

Staff very helpful

Staff very helpful when changes needed and timely deliveries of supplies.

Helpful?
5 months ago
4 out of 5 stars

Phone calls

no matter the day or time that I call you are always experiencing high call volume put another operator on the payroll thanks Bill

Helpful?
John
John
1 reviews
5 months ago
5 out of 5 stars

Always so impressed with such a…

Always so impressed with such a responsive and professional customer service! Not a wrinkle in the 3 years working together. Thank you !

Helpful?
Tom Malota
Tom Malota
1 reviews
5 months ago
5 out of 5 stars

Order is always right and on time

Order is always right and on time. Order reminders help a lot. Thanks

Helpful?
Stefan Koczo
Stefan Koczo
1 reviews
5 months ago
5 out of 5 stars

Reliable and always on time

My supplies arrive on time always. Reliable service

Helpful?
Jack Pickett
Jack Pickett
1 reviews
5 months ago
5 out of 5 stars

Exceptional service and ongoing improvement

All of your catheters function flawlessly. Your reordering emails are very timely. You are always looking to improve the total experience. My example of this is the newer HR lubricating jelly packs. The are a definite improvement. Keep up the great work

Helpful?
Kelby Cotton
Kelby Cotton
1 reviews
5 months ago
5 out of 5 stars

Expertise and Empathy

180 Medical has been professional and patient in a consistent manner over the years which has been profoundly helpful. They are to be highly recommended for their expertise which is combined with true empathy.

Helpful?
Cheryl
Cheryl
1 reviews
5 months ago
5 out of 5 stars

When I need my order I get it

When I need my order I get it. If I run short all I do is call tell the operator my problem, they solve it quickly.

Helpful?
Richard B.
Richard B.
1 reviews
5 months ago
5 out of 5 stars

Always on schedule

Always on schedule

Helpful?

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