Waves Car Wash Reviews

Booked in advance to have my car cleaned with waves at Tesco (sidcup) appointment was at 9.00 I arrived on time only to find the it was not open, tried calling and it went straight to voicemail, waited for 45 minutes before leaving, received no explanation or apology. Will not be going back!

Would give no stars but not an option. I arrived when they were too busy to fit me in. Advised me to come back at 4pm, they would be closing at 4.30pm. I returned at 4pm where just one car was being cleaned. My return was an obvious disappointment to the employee who i spoke to originally. He sat in his car, smoking, shaking his head at me. He gestured to me by flicking his hand to drive into the bay to start the wash. Needless to say I left, car unwashed. Really poor service and unpleasant employees. Customers treated like an annoyance.

Arrived at waves car wash gloucester tesco as I've used them multiple times for a variety of cars over the years to be told that my car is too dirty and wanted to charge me £8 over the stated rate. So if your car is dirty and you want to be ripped off go to waves car wash gloucester. I've spent alot of money with them over the years but now not another penny their way

Good customer service, terrible cleaning.

So…book in my car and arrive on time to get a poor attitude from the start saying we’re busy and to come back later than when I should have. I come back and the car is still being worked on where I am then informed I owe an extra £5 for the car being dirty? That’s the whole point I took it in. I tried to query this but was made to feel very uncomfortable so paid it and then drove off. The car as a whole was ok but the tyres and trims hadn’t been properly washed…still dirty and hadn’t had the black gloss applied. For £30 I’d expect better quality and better customer service. I will not be using this company again.

Took my car for an exterior clean while I was shopping in Tesco. The prices were a little confusing and not clearly sign posted other than inside the employees cabin. I ended up paying for the bronze plus. Where they did clean they did a great job however I notice major areas had been missed such as the wheel trims, the door sills, front and back bumpers at their lowest point and smears has been left on the windshield. Overall very average but the price of £17 I would have expected these areas to have been cleaned.

The site I visited advertised a 9am opening. I arrived at 8:50 so in plenty of time to ahead of any queue. I asked how long and was told that they couldn't start washing cars until 9:30 because they needed half an hour to set up. Is this false advertising? Then when trying to get in touch with the parent company, none of the links on the website worked so tried ringing. No one answered, just a recorded message saying how it was the franchisee's fault. So they are hiding behind their franchisees and exploiting their operatives. A sham shell company. The worst thing is that they are camped in Tesco's around the country so have captive markets.

I took my small hatchback for a basic £7 wash and was charged £15! No explanation, just ripped me off. I won't be using Waves ever again. Totally unprofessional and discourteous. Have complained to head office and requested a refund several days ago. Still waiting.

I've been walking past my local branch based in the carpark of Tescos in stevenage since it opened stopped to get information about what shampoo they use due to special coating on my vehicle the guy didn't speak English. A previous review stated when they got their vehicle back the seats were wet on the day I stopped in the guy using pressure washer had the doors open and was cleaning the door edges and frames after seeing that definitely won't be taking my vehicle there. I have noticed Waves cannot even be bothered to respond they must get so many negative reviews take to long

Tesco Hereford car wash. What can I say. Car came out filthy and the brushes ripped the spoiler off the rear of my Toyota CHR breaking all retaining clips. Spoke to Tesco who said they have no responsibility even though they sold me the product. Was supposed to be the ultimate wash. Shocking. Will never use again.

The effort to clean the outside was sloppy. I still see dirt that hasn’t even been hit with the pressure washer. Worse though, my car has been left with scratches all over.

I have been using Waves Car Wash at Tescos, Fareham for over 4 years. The same managers (Liam and Alan) have been there throughout. Under their supervision their teams deliver a superb service. I have never been disappointed with their work and they really make my 13 year old car look showroom. It is particularly convenient as they operate in the Tesco underground car park so if the dog is in the car we can shop even when it is sunny. It helps that both Liam and Alan are very friendly and pleasant. Could not recommend more highly

I see a lot of bad reviews here but used the service at Tesco Lichfield Staffs and was excellent. £30 valet - Car beautifully washed and waxed, inside hoovered and cleaned and tyres blacked. Guys friendly. Wheels spotless so would certainly recommend this particular operation.

I turned up at 845am for my 9am appointment (in Tesco Watford car park) that I had booked a few days in advance (and got confirmation) only to find the car wash closed. I waited until 910am hoping that maybe someone would turn up but no one did. When I tried to call them I could not get through. I went home and emailed them and got a reply basically apologising and telling me they had staffing issues. I know these things happen but what has happened to customer service these days?!!? Had someone had the courtesy to call me, I would have accepted their apology and need not have given them an appauling review. No mention of any kind of goodwill gesture at all. This was my first experience with them and needless to say, the last.

I booked a week in advance for a valet that I was told would take 2 hours. When I got there I was told that it would take 4 hours. I said OK and came back 4 hours later to be told that it would be another 2 hours. I came back another 2 hours later to find areas that had been missed and all of the seats soaking wet! 6 hours (3 x the time it was sold as) it took and 4 days later my seats still aren’t dry!!

My BMW was booked in at Widnes Waves today at 12pm. The team made a prompt start and gave excellent service. I had the gold level clean and it was completed on time in the hour and 15 minutes. My car was spotless inside and out, the sills were done and the car smells lovely. A super service which I will using again.

Waves in BEDWORTH is THE BEST CAR WASH in the area, in fact probably in Coventry and Nuneaton too. They do an amazing job, way better than any other car wash, they have excellent customer service skills and are very polite, they are all local lads, so supporting a local business is easy. The money paid is a fair price for the service and quality they give, my car looked much better than when I collected it brand new with the wrapping on, once taken off. YES better than a factory finish, I don't mind waiting an hour for a Gold as the job is ALWAYS PERFECT!! Thank Lads!!

Very great experience, great service and quality clean

Superb, quality car wash and excellent service in Hanworth (beside Sainsbury’s). Beautifully finished - the car looks and smells brand new again - love it. Price is also competitive for 2022. It’s a shame all the Waves car wash reviews are lumped together, not location specific, as the overall Trustpilot rating doesn’t do this one justice!

£25 to clean my Z4 in and out . Smear marks everywhere on the outside, had to ask them to re- clean the inside windscreen, I couldn't see anything with all the marks on it. the outside bottom was not done. wasted money and time with them.