Brooklands/Weybridge branch.
Poor customer service, average car wash, rude staff.
My husband and I used this car wash recently, whilst at the car wash my husband needed to do a lateral flow test because the place we were going to required evidence of a negative covid test (which is not uncommon these days), my husband asked if he could have the inside of the car cleaned to which one of the guys laughed and said “depends what your test says mate” - not a great response in terms of attitude/delivery, but we understood. By the time they had finished washing the outside of the car (minus the roof because that was still dirty when we left!) the lateral flow test was negative, we proceeded to attempt to usher staff over to ask for the inside to be cleaned but struggled to get anyones attention, I opened the car door and said to a member of staff “that man (pointing to the man) said the inside can be washed if the test is negative and it is” to which a lady responded to say something along the lines that it’s nothing to do with her but did try to reason with the initial man which was very helpful, so I attempted to speak to someone else, from across the forecourt the initial guy then shouted “no one goes near that car!” which he repeated at-least twice.. of course they took our money so were happy to get close enough for that!
It’s one thing to be concerned of contracting covid but the attitude, lack of customer service and disrespectful nature of the staff (particularly the initial man) was completely uncalled for.
Extremely disappointed.
