customer
1 reviews•New Reviewer
over 2 years ago
great
Super quick delivery, personal contact if required, and helpful information. Great wines at decent prices.
Helpful?
TrustScore
4.8
Excellent
96
5
1
1
2
105 reviews in total
Over a year ago
The wines we have tried are great and the delivery was really good.
Over a year ago
Usual excellent service, great comms keeping me informed about a minor delay in delivery. My 'go to' supplier for alcohol free wine!
Over a year ago
Absolutely superb personal service as always. The team at Waterside Wines can never ever do enough to make your experience of buying fantastic wine such a pleasurable experience. Introduced us to so m... See more
Super quick delivery, personal contact if required, and helpful information. Great wines at decent prices.
Great customer service I accidentally ticked the “I’ll collect” instead of “Delivery” option. This was spotted and I got an email asking if it was intentional, then help in modifying the order to include delivery. I had wine in my hands within 24 hours.
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Great personable customer service from Andrew, a pleasure to deal with and an expert in good affordable wine!
I have still not received my order which was meant to be a Christmas present for my Dad, I wrote a email asking for a update but have still not received a reply!
Called Waterside Wines to see if I could have a particular wine delivered very last minute in time for Christmas. I forgot the name of the guy I spoke with -sorry - but he was super helpful. Checked the stock of the wine to make sure it was there and suggested other recommendations on things he think we'd like based on our preferences. We ended up ordering a mixed case of 12 with lots of lovely wines that were looking forward to trying. Great service and the delivery arrived the next day (to the other end of the country! Thank you. We'll let you know how we get on!
Great service and prices
Great customer service ensuring that the order was delivered on time and was exactly as described.
Great service
Great customer service, very attentive and helpful.
Great wine selection and managed to get a bottle not stocked anywhere else. The only small gripe I had was if I wanted to buy 3 bottles online I had to pay 3 postage payments (4.99) for each bottle.
Great wine at a competitive price, along with a speedy delivery.
Cracking service & will use them again
Brill service good wines good packaging good price
Ordered my wine and was still waiting for delivery 2 1/2 weeks later as it hadn't been delivered from the stockist. No communication the first week until I asked, nor the 2nd week. Decided to cancel and was told refund had been done and would be with me in 5-7 working days, no sign of refund until I asked and then it was done straight away. Lots of chasing needed.
Best price for Chateau Musar I could find anywhere. Combine this with good communication and delivery… what’s not to like?
Delivery as expected. Very competitive prices on the high class case which I ordered. Excellent value for money and personal service. Will definitely use again.
The wine I ordered was out of stock - I was contacted very quickly (and at the weekend!) and the situation explained. The wine arrived ahead of schedule within a few days. Very good customer service.
Really great variety of good quality wines at reasonable prices. Innovative packaging and quick service. Will be back again and again. Thanks for the experience Andrew, you certainly know what the customer wants.
Received my champagne package really pleased with it Came on time
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Waterside Wines is an online retailer specializing in a diverse selection of wines sourced from both renowned vineyards and boutique wineries around the globe. The company offers a carefully curated collection that includes everything from classic varietals to unique, lesser-known options, catering to wine enthusiasts and casual drinkers alike. Customers can expect to find a range of products, including red, white, sparkling, and de-alcoholized wines, as well as a variety of Champagnes suitable for all occasions. The target market for Waterside Wines includes individuals looking to purchase exceptional wines for personal enjoyment, gifts, or special events. With its user-friendly website, customers can easily browse new arrivals and explore various categories to find the perfect bottle to suit their preferences and budgets. The company emphasizes customer service, providing assistance and advice to help customers make informed choices in their wine selections.
Waterside Wines enjoys a stellar reputation among its customers, boasting an impressive average rating of 4.8 out of 5. Reviewers consistently praise the excellent service, highlighting the personal touch and prompt communication, especially in cases of delivery delays. Many customers express satisfaction with the quality of the wines, noting favorites like the le Clive prosecco and Farfalle Pinot Grigio. The delivery is frequently described as speedy and well-packaged, contributing to a positive purchasing experience. However, some consumers voice concerns about the exorbitant carriage charges, which detracts from their overall satisfaction. Despite this criticism, the overwhelming majority of feedback remains positive, reflecting a strong preference for Waterside Wines as a go-to supplier. Overall, the sentiment is highly favorable.
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