Irish Water has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
This lot is a shower of scammers Cuts of water without any notice Takes weeks for it to come back Happens all the time Phone up and all you get is"we will raise a investigation" and that's it Can anybody get rid of this lot or are they just laughing at everyone What a lovely waste of money but this is the banana republic of eire
if i could give a minus i would. the customer service level is beyond atrocious, almost 1 year (aug 24) of their burst water main outside my house causing damage to my property, countless phone calls (always an empty promise) countless emails and letters sent, and still i am waiting and being promised when they answer the phone that someone will come out to asses the damage. the stress this has caused me is horrendous. Another email sent today, i wonder will i even get a response and another empty promise.
Irish water is the worst utility company on the planet. I have been trying to close account for over a year and it is still unresolved. They are useless and all about money. Our government should hang the heads in shame. Frustrating and annoyed
I would give them double the amount of stars if there was an option. From my initial call to a lovely pleasant man to the 2 men who came and sorted my blocked sewage drain, they were simply fantastic. Workmen came within 2.5 hours and despite having to deal with a horrendous mess, they were super professional and a delight to deal with. Cannot thank them enough. Ennis area
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water.ie35 total • Write a review
The worst company I have ever had the misfortune of dealing with. Refuse to keep water turned on by employing maintenance workers as was effective before their takeover. As a result, our water is turned off on average 4 days per month. When you make an official complaint, as I have done on 3 occasions, there’s never a follow up. When you call their care line, nobody can tell you the cause of the outage. We are also never warned in advance of planned outages, only sometimes afterwards via Twitter. The most incompetent, shambolic company in Ireland today.
Date of experience: December 8, 2019
