Watches of America receives a mixed response from customers, with many praising the quality and style of their watches, as well as the good service provided. Reviewers highlight the comfort and aesthetic appeal of the products, noting that they are perfect for both everyday wear and special occasions. However, significant complaints arise regarding customer service and the company's return policy, with numerous customers expressing frustration over unresponsive support and unexpected fees. Some report receiving defective watches or items that do not match their expectations, leading to dissatisfaction. The inconsistency in product quality, particularly with watch bands and mechanisms, also raises concerns. Overall, while many appreciate the watches and service, the negative experiences with customer support and product reliability overshadow the positives.
9 months ago
Very bad experience, I had to pay extra fees to get my watch which had never been mentionned anywhere I will NEVER buy again with Watches of America!
Over a year ago
Very good service and amazing watches.
Over a year ago
One thing that surprised me is how comfortable it is for everyday wear. The leather strap type molds nicely to the wrist, and the watch isn't overly bulky, making it perfect for both casual and slight... See more
I 100% recommend Watches of America because of their shipping process. This is extremely important to me, I don't like waiting weeks for my package. But I received mine in 5 days after purchasing with them.
Bought 2 watches, Diesel big Daddy & Hugo Boss for myself and my dad. We absolutely love it. My expectations were very neutral when I placed the order but honestly, I am impressed. Delivery within 3 days, watches look great and got it with 25% offer.
The website states they will price match. I emailed asking if they would give me a partial refund to match a lower price I’d found on another retailer’s website, but no one has gotten back to me. The watch arrived today and is scratched. I’m leaving this review because it seems this is the only way to get a reply from them.
I ordered 3 watches of which 2 were as expected and a 3rd was not working. I contacted them via email with no response at first, but managed to reach them via the WhatsApp line. I explained that the crown and stem of the watch was able to pull out completely and therefore the watch would not run as it wouldn't click back into place. Besides, it's inconvenient having a stem that can just be removed all the way. Their first response was that it sounded to them like the watch had a dead battery (as if that would cause the stem to fall out). That was around 25 Oct 2022 and the said they would try and resolve the issue. I informed them that I would be flying back to South Africa where I live on 2 Nov and need the issue resolved ASAP. I received no further replies via the WhatsApp line, even after reaching out 3 more times. Suddenly on 1 Nov I receive an email, with no formal signature, job description, position etc, from someone named Eric from WOA informing me that I should send the watch to Zak Zaki at a random home address in Katy, Texas and that they would send me a replacement, as well as cover the cost of shipping with in-store credit. Keep in mind, this was 1 day before my departure. After the service I received I wouldn't even have any use for the in-store credit because I wouldn't want to purchase from them again. Another interesting point was the fact that the invoice I received along with the delivery states that I paid nearly 50% less than I actually did. They state in many responses to reviews that they have warehouses in many locations, but all three of my watches came from Dubai. So I think they are only operating out of Dubai. They'll probably respond to this review saying that they tried to help (about a week later) but they clearly knew that it wouldn't be possible. Furthermore, I expressed my disappointment in a reply to Eric and still haven't received any response. On the up side: I orded a watch repair kit from Amazon while waiting for WOA and managed to get the watch running myself (voiding any so called warranty they offer of course). I am also awaiting a replacement movement so that I can repair the watch completely.
I got the all gold Diesel watch and I absolutely love it. Gorgeous watch, looks even better in real life. Fits perfectly on my wrist and doesn't feel heavy at all. Delivery arrived very quick, product was shipped next day and received it after 4 days.
Got my watch on time and looks exactly as how I expected it to be. Since Christmas is right around the corner, I already know where I'll be shopping :)
Great experience, very happy with my jewelry order. They have a wide variety of options to choose from, mostly watches! Perfect for gift season.
Huge fan of Diesel big watches glad I finally found a decent site where I can keep purchasing Diesel watches from. Arrived earlier than expected - 10/10
The price was great. The watch came in perfect. I have ordered twice so far and love how they keep you informed with the order and processing.
The professionalism that was shown by customer service was outstanding.
Great service great prices
Went to site to buy RAdo watch they show over 400 all sold out!! Good prices but none available!
Surprised with the watch I bought from you guys! amazing
hi . we received the marc jacobs watch but we have had trouble starting right away. some of the details on the face came loose and it gets in the way of the watch movements sometimes causing the watch to stop completely my mistake that i have not reached out to the retailer up until now.
SCAM SCAM SCAM!!!!! I’d give negative 0 if possible!!!! This makebelive business is a joke. Orders a watch over 200$ and it arrived broken and dirty … the customer service is by far the worst ever… accused me oh causing the damage , told me I couldn’t get a refund or exchange but would give me a credit…. Total be bs I never got any credit… they stop replying to me when I asked about i sending them several emails…. And they even gave me a fake number to call for assistance and the number isn’t even a working number!!!! I shop online all the time and the is my 1st review ever… I never gave a review the time even if I was unsatisfied with an item but this sale from watches of America was sooooooooo freaking horrible… how can they get away with this
the watch is amazing! i will buy again from this website
Thank you for the watches. Service, tracking, updates were great. I will recommend your services.
Arrived as described. Took a little longer than I expected but worth the wait! Love my watch!
I like the watch I recently got from watches of America it's really amazing.
Professional team and original products.
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Watches of America is an online retailer specializing in a diverse selection of stylish and affordable watches for both men and women. The company offers a wide range of brands, including popular names such as Nixon, Diesel, Maserati, and Michael Kors, catering to various fashion preferences and lifestyles. Customers can find everything from casual timepieces to elegant chronographs designed to complement any outfit. With a commitment to quality, Watches of America guarantees the authenticity of its products and provides a full warranty on all items. The platform features user-friendly navigation and offers free shipping on orders, making it easy for consumers to shop for their desired watches. Targeting fashion-conscious individuals looking for reliable, trendy accessories, the company has established itself as a go-to destination for watch enthusiasts.
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