Watches of America
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They lost my trust
I ordered 3 watches of which 2 were as expected and a 3rd was not working. I contacted them via email with no response at first, but managed to reach them via the WhatsApp line. I explained that the crown and stem of the watch was able to pull out completely and therefore the watch would not run as it wouldn't click back into place. Besides, it's inconvenient having a stem that can just be removed all the way. Their first response was that it sounded to them like the watch had a dead battery (as if that would cause the stem to fall out). That was around 25 Oct 2022 and the said they would try and resolve the issue. I informed them that I would be flying back to South Africa where I live on 2 Nov and need the issue resolved ASAP. I received no further replies via the WhatsApp line, even after reaching out 3 more times. Suddenly on 1 Nov I receive an email, with no formal signature, job description, position etc, from someone named Eric from WOA informing me that I should send the watch to Zak Zaki at a random home address in Katy, Texas and that they would send me a replacement, as well as cover the cost of shipping with in-store credit. Keep in mind, this was 1 day before my departure. After the service I received I wouldn't even have any use for the in-store credit because I wouldn't want to purchase from them again. Another interesting point was the fact that the invoice I received along with the delivery states that I paid nearly 50% less than I actually did. They state in many responses to reviews that they have warehouses in many locations, but all three of my watches came from Dubai. So I think they are only operating out of Dubai. They'll probably respond to this review saying that they tried to help (about a week later) but they clearly knew that it wouldn't be possible. Furthermore, I expressed my disappointment in a reply to Eric and still haven't received any response. On the up side: I orded a watch repair kit from Amazon while waiting for WOA and managed to get the watch running myself (voiding any so called warranty they offer of course). I am also awaiting a replacement movement so that I can repair the watch completely.