Wasatch Peaks Credit Union is a financial institution dedicated to serving the banking needs of its members in Weber, Davis, and Morgan Counties. The company offers a wide range of financial products and services, including savings and checking accounts, vehicle and home loans, credit cards, and investment options such as IRAs and certificates. With a focus on community support and financial literacy, Wasatch Peaks aims to empower its members to achieve their financial goals. The credit union caters to individuals and families seeking reliable banking solutions, as well as businesses looking for financial services such as loans and merchant services. Through its user-friendly online banking platform, members can conveniently manage their accounts, access financial resources, and benefit from various mobile services. With a commitment to meeting diverse financial needs, Wasatch Peaks Credit Union continues to be a trusted resource for its local communities.
Wasatch Peaks Credit Union receives mixed feedback from its members. Many customers praise the friendly and professional service, highlighting the staff's willingness to assist and resolve issues promptly.
Reviewers appreciate the ease of obtaining loans and the overall positive interactions they've had over the years. However, there are significant complaints regarding the handling of fraudulent charges, with several consumers expressing frustration over the lack of support in disputing unauthorized transactions. Additionally, some users criticize the new mobile app for its functionality issues, which detracts from their overall experience. While many enjoy the credit union's service, the concerns about security and app performance indicate areas needing improvement. Overall, the sentiment leans positive, but there are notable issues that need addressing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 2.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“professional friendly No matter what I am there for they are always able to help me and their work is correctly don...”
“They let obvious fraudulent charges go through”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.7 out of 5 (poor) | 1.4 out of 5 (poor) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Wasatch Peaks Credit Union is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 1.4).
60 reviews of Wasatch Peaks Credit Union. Filter by what matters to you.
Shout out to Lauren Mun for great customer service. Wasatch Peaks has been my financial institution for approximately 42 years. Lauren Mun was very helpful in resolving a interest issue on my checking account. She provided excellent customer service and great follow up after she planned to speak to the person that is over high yield checking accounts. Wasatch Peaks can use more people like Lauren.
Applied for refinance. Application was reviewed and accepted. Loan officer was very helpful and knowledgeable about the situation. Process was handled very professionally and efficient.
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I was sad to see that there is a charge to pay more than my note on my new car loan. It would be nice to have a feature that I could pay more when I have it. But a mi was informed it’s a basic ACH withdrawal and if I want a different amount I have to call. Seems a little old timey when offering competitive interest rates. I actually would have paid a higher rate to have the free flexibility to pay down my principal.
Patricia Taff went of out the way to help me. She was good at communicating and worked very hard to close my two loans. I am very thankful!
One of the worst transactions experiences I’ve ever had with this teller by the name of Jolene. What happened was that she gave me the debit card of another person who has a similar name as mine and for the whole month I’ve been using that account without knowing it! Now they’ve cleared my account and I’m in the negative almost $800 because of Jolene!
I had an account with a different institution and there was fraudulent activity on it well they didn’t want to help me. I went to a couple other banks and nobody would even look at me. I finally tried wasatch peaks and it was the best decision ever. Very friendly staff
Ann Stewart: Indirect LO - I’ve never heard from her, ever. I’ve called multiple times, left VMs and emails. Coming from Mountain America CU as an employee and member, extremely disappointed in her and management should talk to her directly about her customer service, or lack thereof. Every time I’ve called in, I got a lovely lady who answered all my questions, and Landon Kimber was so helpful in setting up my auto payments for our new truck loan. I would of given a 1 star because of Ann, but Landon and the other lady brought it up to 3.
Predatory fees and an unwillingness to refund for a first time offense. Please select anywhere but here. The manager made this call. Well done!
Thank you for sending me this survey. I rated this survey a 4 because I had tried to get in touch with Ann Stewart whose business card was in the information sent to me, but she was not available and I have not heard back from her. I had faxed over the documents needed showing proof of insurance and I had to later email a copy of the papers to the insurance at wasatchpeaks.com. Holly, insurance clerk, that sent me the letter on May 15, 2022, requesting proof of insurance on the car, I tried emailing her and twice the response has been, she was out of the office, so I still do not know if the documents were received. It can get a little frustrating. Thank you and I appreciate your attention in this matter. Freda Diane Coltharp.
Jorge Pontoja, with whom I worked throughout the process was an exceptional representative of the benefits of being a member of a credit union. His friendliness and efficiency made me feel like I was important enough to receive his fullest attention.
I would like to give a SPECIAL thanks to Pat Taffs. This is the second mortgage refinance she has helped us with. We did our personal residence in 2013 when rates were great and now the purchase of my family home. Thank you so much for your patience with me during this long process.
Wasatch Peaks Credit Union is a financial institution dedicated to serving the banking needs of its members in Weber, Davis, and Morgan Counties. The company offers a wide range of financial products and services, including savings and checking accounts, vehicle and home loans, credit cards, and investment options such as IRAs and certificates. With a focus on community support and financial literacy, Wasatch Peaks aims to empower its members to achieve their financial goals. The credit union caters to individuals and families seeking reliable banking solutions, as well as businesses looking for financial services such as loans and merchant services. Through its user-friendly online banking platform, members can conveniently manage their accounts, access financial resources, and benefit from various mobile services. With a commitment to meeting diverse financial needs, Wasatch Peaks Credit Union continues to be a trusted resource for its local communities.
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