Wasatch Peaks Credit Union is a financial institution dedicated to serving the banking needs of its members in Weber, Davis, and Morgan Counties. The company offers a wide range of financial products and services, including savings and checking accounts, vehicle and home loans, credit cards, and investment options such as IRAs and certificates. With a focus on community support and financial literacy, Wasatch Peaks aims to empower its members to achieve their financial goals. The credit union caters to individuals and families seeking reliable banking solutions, as well as businesses looking for financial services such as loans and merchant services. Through its user-friendly online banking platform, members can conveniently manage their accounts, access financial resources, and benefit from various mobile services. With a commitment to meeting diverse financial needs, Wasatch Peaks Credit Union continues to be a trusted resource for its local communities.
Wasatch Peaks Credit Union receives mixed feedback from its members. Many customers praise the friendly and professional service, highlighting the staff's willingness to assist and resolve issues promptly.
Reviewers appreciate the ease of obtaining loans and the overall positive interactions they've had over the years. However, there are significant complaints regarding the handling of fraudulent charges, with several consumers expressing frustration over the lack of support in disputing unauthorized transactions. Additionally, some users criticize the new mobile app for its functionality issues, which detracts from their overall experience. While many enjoy the credit union's service, the concerns about security and app performance indicate areas needing improvement. Overall, the sentiment leans positive, but there are notable issues that need addressing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 2.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“professional friendly No matter what I am there for they are always able to help me and their work is correctly don...”
“They let obvious fraudulent charges go through”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.7 out of 5 (poor) | 1.4 out of 5 (poor) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Wasatch Peaks Credit Union is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 1.4).
60 reviews of Wasatch Peaks Credit Union. Filter by what matters to you.
I'm be a member wastch peak credit union soon I spoke representative name Brenda she Soo professional good listener and she answered all questions I ask and Brenda gave me a good advice and she knows the business and she made my day good and im. Giving her 5 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ 10 star thank you Brenda and thanks you again
Why such peaks credit union has wonderful customer service. They are always able to help in any way possible. And any issues that I ever have with my account.They are prompt about finding a solution.
professional friendly No matter what I am there for they are always able to help me and their work is correctly done the first time.I like this bank because everyone is friendly and professional.
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Ive been with Wasatch Peak CU (many different names over the years) since 1977 when I first started working for the USFS. I've had other CUs for instant cash and deposits over the years, but, I keep coming back and wont leave here until the day I die, which I hope is a long ways off. I've had exceptional service from Crystal these days in a variety of issues and none better qualified that I have dealt with than with her. I dont know how to give her more kudos other than here, but she surely needs to be touted as one heck of a membership person to help with any questions you have. Thanks Crystal, I always appreciate your help and knowledge.
I don’t enjoy shopping around for cars or getting loans but Wasatch Peaks made it fast and easy and I didn’t feel pressured at all. Combine that with the ease of pay through app and notifications you can setup as reminders and I have great peace of mind! Definitely recommend them!
I've been a member of this credit union for over 10 years and I can't say enough about their exceptional customer service. The staff is always friendly, knowledgeable, and eager to assist with any questions or concerns. As I walk in they greet me and know my name. They go above and beyond each time I go in!
I’m not gonna lie, this credit union is fabulous. The staff is wonderful and they really know how to make you feel appreciated.
I have been a member since I was a little girl. It has changed names several times. But since 1990 till present I have to say that I have absolutely never had a problem with this credit union. I realize this is a strong statement, but true. With different transactions from going through a divorce and both of us banking here regularly we are very happy. The people are kind, yet proform business ethically. I always get a call when there is an issue. They seem to be on top of all accounts. My parents signed me up at an early age with several credit unions. The most prominent one in Utah to the time I am writing this review are still making mistakes and never seem to know what is going on. I am now only a member at Wasatch Peaks and have and will always do my business here. Thank you for always being there for me.
I have been with Wasatch Peaks for over 12 years. They have great staff who are always willing to go the extra mile. Their loan officers are quick and thorough with extensive knowledge on what products worked best for me. I would definitely recommend. They recently updated their online banking applications and I’m very impressed with the product. It’s user friendly and I'm able to see my business accounts under one login. I just toggle between my business accounts without having to login to each separately.
I've been a member for over 13 years now. I love how quickly they get me my loans and always with the best rate in town. The staff is always so friendly no matter which branch I visit. I wouldn't go anywhere else.
I love Wasatch Peaks Credit Union. I’ve always had great experiences whether it be branch, drive thru, call center, or web/app. Highly recommend.
Very cooperative staff and handle the complaints in a well behaved way! Thankyou
I had quick and courteous service from tellers to supervisors. I have had consistently great time and attention from the financial advisor, James Aoki, to prepare for the next phase of my life.
I've been a member since 1978. I've been a member through several mergers, and through periods of time when the policies and customer service weren't what I had come to expect. But the policies AND service have improved. I applied for a home equity loan a couple of weeks ago. Cynthia and Asif were both professional and courteous, and always followed up with me when I was out of contact due to my work. This was a great experience.
I'm new to this credit union and I love it already. Everyone is always so nice and happy to help me. I wish I found this back earlier. Thank you for your great service
Wasatch Peaks Credit Union is a financial institution dedicated to serving the banking needs of its members in Weber, Davis, and Morgan Counties. The company offers a wide range of financial products and services, including savings and checking accounts, vehicle and home loans, credit cards, and investment options such as IRAs and certificates. With a focus on community support and financial literacy, Wasatch Peaks aims to empower its members to achieve their financial goals. The credit union caters to individuals and families seeking reliable banking solutions, as well as businesses looking for financial services such as loans and merchant services. Through its user-friendly online banking platform, members can conveniently manage their accounts, access financial resources, and benefit from various mobile services. With a commitment to meeting diverse financial needs, Wasatch Peaks Credit Union continues to be a trusted resource for its local communities.
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