Wasatch Peaks Credit Union is a financial institution dedicated to serving the banking needs of its members in Weber, Davis, and Morgan Counties. The company offers a wide range of financial products and services, including savings and checking accounts, vehicle and home loans, credit cards, and investment options such as IRAs and certificates. With a focus on community support and financial literacy, Wasatch Peaks aims to empower its members to achieve their financial goals. The credit union caters to individuals and families seeking reliable banking solutions, as well as businesses looking for financial services such as loans and merchant services. Through its user-friendly online banking platform, members can conveniently manage their accounts, access financial resources, and benefit from various mobile services. With a commitment to meeting diverse financial needs, Wasatch Peaks Credit Union continues to be a trusted resource for its local communities.
Wasatch Peaks Credit Union receives mixed feedback from its members. Many customers praise the friendly and professional service, highlighting the staff's willingness to assist and resolve issues promptly.
Reviewers appreciate the ease of obtaining loans and the overall positive interactions they've had over the years. However, there are significant complaints regarding the handling of fraudulent charges, with several consumers expressing frustration over the lack of support in disputing unauthorized transactions. Additionally, some users criticize the new mobile app for its functionality issues, which detracts from their overall experience. While many enjoy the credit union's service, the concerns about security and app performance indicate areas needing improvement. Overall, the sentiment leans positive, but there are notable issues that need addressing.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 2.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | 1.0 | 1 |
| Sep 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“professional friendly No matter what I am there for they are always able to help me and their work is correctly don...”
“They let obvious fraudulent charges go through”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Finance & Insurance.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 2.7 out of 5 (poor) | 1.4 out of 5 (poor) | — | 60 |
| 4.2 out of 5 (good) | 100 out of 100 | 3.3 out of 5 (fair) | 3.0 out of 5 (fair) | — | — | 1,200 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.6 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.7 out of 5 (good) | — | 1,060 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.0 out of 5 (good) | 3.9 out of 5 (good) | — | 1,060 |
Bottom line: Wasatch Peaks Credit Union is #5 of 5 on overall rating in this group. On value, Frontier Home Insurance scores higher (4.7 vs 1.4).
60 reviews of Wasatch Peaks Credit Union. Filter by what matters to you.
First of all its interesting that your sample starts out with "What went wrong this time". When I looked at some of your reviews, again it was interesting that you thanked those who were positive but those negative were to me bluntly told "Please email us with more information". One of my pet peeves is when a businesses advertising seems to be opposite to their actual product or service. Wasatch Peaks seems to be falling into that category.
We were trying to get a morgage through this company sense January, it's now April, not to mention the very poor lack of communication but strung us along for months and couldn't even tell us a reason why we were approved! Before trying this company they told us they could let us know what we needed to do to ensure an approval... three months later they couldn't even tell us what was the issue with our credit to where we were not approved!! This company morgage is SO slow and so ineffective, wasted our time. I will never try this company again. Worst experience ever. On the plus the people seem friendly enough, but unknowledgable in every other aspect.
I financed through a dealership and loan was written through Wasatch Peaks. I never received any correspondence from them and called to get loan information. It just happened to be on the day my first payment was due. I had to pay to use a debit card to make sure my payment was on time even though I never received any information as to how to make my payment. I got a satisfaction survey before I got any other information from them.
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Wasatch Peaks Credit Union is a financial institution dedicated to serving the banking needs of its members in Weber, Davis, and Morgan Counties. The company offers a wide range of financial products and services, including savings and checking accounts, vehicle and home loans, credit cards, and investment options such as IRAs and certificates. With a focus on community support and financial literacy, Wasatch Peaks aims to empower its members to achieve their financial goals. The credit union caters to individuals and families seeking reliable banking solutions, as well as businesses looking for financial services such as loans and merchant services. Through its user-friendly online banking platform, members can conveniently manage their accounts, access financial resources, and benefit from various mobile services. With a commitment to meeting diverse financial needs, Wasatch Peaks Credit Union continues to be a trusted resource for its local communities.
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