Poor customer service
Can't believe a simple process of getting started with a SIM could be made so difficult. The initial information with the SIM indicated that once it was in the phone and registered it would take 24 hours to activate. After 24 hours it hadn't so contacted them through the Chatbot and was advised it takes up to 48 hours. It activated after 54 hours, other SIM's I have used take an hour at most.
Not liking the service I decided to cancel, another process that is not straight forward. If you cancel then the contract is not cancelled until you use your STAC with another provider. I wasn't going to use the STAC. You can't remove your payment card from your account unless you contact them. I ended up pausing my contract and will let it time out over the 6 months timing out period. Everything about Voxi is designed to make it difficult for the customer.
I'm shocked at reading all the negative…
I'm shocked at reading all the negative reviews. Been with Voxi for a good few years now after deciding to avoid expensive contracts and to buy my phones outright.
I've had no issues at all with Voxi and only had to speak to them when I first moved to them, which must have been over 4 years ago.
You get great sim only deals and they are essentially Vodafone, so you're getting a great network as well. You can also keep an eye on the website, and if a new plan comes along that offers more, usually always at the same price you're already paying, you simply purchase a new plan, which I've literally just done.
I would take the negative views as a pinch of salt. Voxi are fine and I was happy with customer service when I did speak to them, but that was many years ago. The fact I don't need to call customer service shows I've had no issues.
Voxi – Surprisingly Excellent Value with Solid Performance
’ve been using Voxi for a while now and honestly, it’s been a genuinely great experience all round.
The 5G speeds are fast and reliable, especially in London — no lag, no buffering, no dropped signals, just seamless connectivity whether I’m on the tube platform or walking through central. Even when I travel around the UK, coverage holds up really well. For a low-cost network, it punches way above its weight.
Sure, it’d be great if EU roaming was included, but even then, paying £10 for 60GB of data is an absolute no-brainer. The value you get is hard to beat, especially with unlimited social media usage on top.
It just works. No fuss, no hidden charges, no nonsense. Voxi might be low-cost, but it doesn’t feel budget — and that’s rare.
Highly recommended.
Awful customer service and plan
Awful customer service and plan.
Customer service used to be good but now it's bey poor with lots of copy and paste answers where they don't actually read the issues you are having. They also don't have a contact number to ring on so you HAVE to deal with the poor customer service online.
Also I got a plan with 60gb and they are telling me I have ran out of data even though this isn't true when looking at my usage. When I tried to raise this with CS they wouldn't address this.
Also the "perks" (in quotation marks as they are hardly perks) are very poor compared to other providers.
Also the free social data seems like a con - quite from CS when I said social data was being included in my overall usage - "for you to enjoy unlimited social media data whilst using WhatsApp means you should have normal data for it to work and that depletes your data.". So basically saying that using WhatsApp (which is meant to be free data), will in fact actually deplete it.
