9 months ago
Wasted my time. Let customer know a Rx is required before ordering.
I was able to easily order the medical supplies that I needed.
Easy referred by an RN
Love this company. My supplies come quick.
The website was easy to use. We will wait to see if they are able to secure the prescription from my doctor. Also I have not yet received the product so rating on this is unknown.
website is not user friendly, adds shipping to everything even after$49 . called customer service,
My order total showed shipping and handling as $0 but Paypal was charged $8+ for shipping and handling AND I was charged sales tax on shipping and handling. Paying for S&H is one thing but hiding that I am going to pay for it is another.
looking for a special chair and found it though you
I was in a rush to order my insulin syringes for them to get delivered on time and they are the place i went to. It took less than 5 minutes to go through, frind what i needed and place an order.
amazing company fast and exactly what you want
Being able to find the product I need was easy as everything is so well organized on this site. The prices are also very fair. The only issue I had was that AFTER I paid I was told I needed a prescription for my medical supplies. That's never happened to me before with my medial supply purchases and I wish I was told before I purchased so I could of had my Doctor written up a script for me before buying. I do enjoy that this company did have the option to reach out to your doctor if you do not have a prescription prepared.
Easy to order. I had some difficulty with the autoship subscription since the pricing was higher than just buying it when needed so I canceled the autoship. It was confusing.
Agustin was awesome! He helped me to place the order very accurately and he was very pleasant to talk to. Excellent customer service.
The app needs to work a bit better
Website easy to use, easy to order
prompt service
Price wasn't 8.00 all the fees
Great help with my order,
Quick response to my call to verify the required prescription was on file. Friendly customer service.
I only wanted to order one(1) bag. Please correct order and amount charged. I do not need two. Please.
I'm very disappointed that Vitality Medical doesn't offer free shipping for orders over a designated amount. For instance, many companies offer free shipping for orders over $99. Vitality Medical does not offer free shipping for any purchase amount.
Based on analysis of 63 reviews rated 1-2 stars for Vitality Medical
“Didn't realize shipping was more than product”
“Let customer know a Rx is required before ordering”
“Website is hard to navigate”
“And you really shouldn’t take payment until order is actually ready to ship”
“You will not deliver to Post Office boxes this is a mountain community that not home deliver”
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Vitality Medical is a leading online retailer specializing in a wide range of medical supplies and home medical equipment. With over 100,000 products available from more than 2,500 trusted brands, the company provides customers with easy access to essential items such as incontinence supplies, ostomy products, and various home health aids. Vitality Medical is committed to offering competitive pricing, supported by a price match promise on eligible items, ensuring that customers receive quality products at affordable rates. Targeting individuals, caregivers, and healthcare professionals, Vitality Medical aims to meet the needs of those seeking reliable medical supplies. The company prides itself on fast, trackable shipping from its nationwide warehouse locations, enhancing the customer experience with prompt delivery. With over 20 years of experience in the industry, Vitality Medical is recognized for its commitment to customer support and satisfaction, making it a trusted source for essential medical supplies online.
Vitality Medical receives high praise for its user-friendly website and fast order processing, with many customers highlighting the ease of placing orders and the quick shipment of products. Reviewers appreciate the great service and competitive pricing, often noting their satisfaction with the overall experience. However, some customers express frustration regarding shipping costs, which can exceed the product price, and a few mention issues with order requirements, such as needing a prescription that wasn't clearly communicated. Additionally, there are reports of confusion with payment methods like ApplePay. Despite these concerns, the majority of feedback reflects a positive sentiment towards the company's service and efficiency. Overall, Vitality Medical is viewed favorably by most consumers.
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