Everyone we dealt with was very helpful, and always returned emails/calls when promised (such a simple thing, but a real bugbear of mine when it doesn't happen, so much appreciated!) Main point of contact was George, who was great throughout, but also a note of thanks to Lewis, who accompanied us on one of our subsequent visits and was really helpful, and Paul, who radiated calm throughout the process, even at the point where my normally chilled persona was about to go into meltdown (not at him I hasten to add!) A really friendly team - and if I've forgotten anyone, apologies!