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HomeUtility Warehouse Reviews
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Utility Warehouse Reviews

4.166666666666667 out of 5 stars
4.166666666666667 out of 5 stars
4.2
|Great|60 reviews

TrustScore

4.2
4.166666666666667 out of 5 stars
Great
5 out of 5 stars
41
4 out of 5 stars
6
3 out of 5 stars
3
2 out of 5 stars
2
1 out of 5 stars
8
60 reviews in total

Review summary

Utility Warehouse receives a generally positive reception from its customers, with many praising the helpfulness and professionalism of the staff. Reviewers frequently highlight the efficient customer service, noting quick response times and clear communication. Many express satisfaction with the overall service quality, describing it as trustworthy and good value for money. However, some customers report issues with broadband services, labeling them as "useless" and expressing frustration over difficulties in reaching support, particularly for those less tech-savvy. Additionally, there are complaints about billing confusion and lack of follow-up on reported issues. Despite these criticisms, the majority of feedback reflects a positive sentiment towards the company. Overall, Utility Warehouse is viewed favorably, though there are areas needing improvement.

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Based on reviews, created with AI

See what reviewers are saying

Margaret
MargaretFeatured

A week ago

5 out of 5 stars

Signing on

I had a very helpful person when I signed up.

Trish
TrishFeatured

A week ago

4 out of 5 stars

Insurance

Struggled to understand the advisor he asked for my address and email at least 10 times?

Mark Saunders
Mark SaundersFeatured

A week ago

5 out of 5 stars

Trust worthy what you say you do

Trust worthy what you say you do, even to supplying a light bulb. Great service brilliant price and most of all great people x

Mrs  Seeds
Mrs SeedsFeatured

A week ago

4 out of 5 stars

We have never had any problems with UW and we’ve been with them over seven years. If you ring up there is always a person to speak to not an automated voice. I would not hesitate to recommend them.

Utility Warehouse

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Andrew Baron
Andrew Baron
1 reviews
9 days ago
1 out of 5 stars

This company is a joke a massive one…

This company is a joke a massive one the staff are useless the customer service is atrocious and I’m glad I’m leaving the company. Break your internet then keep telling you it’s fixed when nobody has even spoken to me about it still broken managed to get a new supplier installed before these useless clowns can even diagnose a problem. Good riddens to a useless company

Helpful?
Michelle
Michelle
1 reviews
9 days ago
5 out of 5 stars

Excellent advisor and very helpful.

Excellent advisor and very helpful.

Helpful?
Tom Nick
Tom Nick
1 reviews
9 days ago
4 out of 5 stars

Good solution

All good and very good idea for my circumstances. However there was a confusion with my broadband bill and it was not refunded.

Helpful?
A Marke
A Marke
1 reviews
9 days ago
5 out of 5 stars

Faulty smart meter

Kim was very helpful, detected my smart meter wasnt working & has arranged for engineer to fix a new one

Helpful?
Alison Marsh
Alison Marsh
1 reviews
9 days ago
5 out of 5 stars

You can talk to a real person

Talking to an actual person is always better than talking to an automated service because you can broaden the questions you want to ask. The lady was extremely helpful and managed to sort out the queries I had.

Helpful?
CL
CL
1 reviews
9 days ago
3 out of 5 stars

Incorrect standing charge quoted

The customer service was excellent and the girl was very good and called me back when cut off. However, I have now received the letter providing the details and the standing charges are more than she quoted ... not good

Helpful?
Riley
Riley
1 reviews
9 days ago
5 out of 5 stars

The transition from previous suppliers…

The transition from previous suppliers went smoothly and on time

Helpful?

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James Emson
James Emson
1 reviews
9 days ago
5 out of 5 stars

Very efficient and reasonably priced

Very efficient and reasonably priced

Helpful?
Dorothy Mankowski
Dorothy Mankowski
1 reviews
9 days ago
5 out of 5 stars

nice people very helpfull

nice people very helpfull

Helpful?
Charlotte Shaw
Charlotte Shaw
1 reviews
9 days ago
5 out of 5 stars

Quick change over

Quick change over, and no probs since

Helpful?
Mr Mark Burnett
Mr Mark Burnett
1 reviews
9 days ago
5 out of 5 stars

very straightforward and helpful

very straightforward and helpful

Helpful?
David Garfitt
David Garfitt
1 reviews
9 days ago
5 out of 5 stars

The price

The price. Thank you.

Helpful?
James Macintyre
James Macintyre
1 reviews
9 days ago
5 out of 5 stars

Polite friendly partner made the…

Polite friendly partner made the journey simple

Helpful?
Edna Stafford
Edna Stafford
1 reviews
9 days ago
1 out of 5 stars

No communication

Fault reported with 86 years olds phone landline on 16/01/26. No communication from UW after this but numerous calls made to UW chasing, involving 20-30 minute waits each time. Finally received a text from Openreach on Thursday 22/01/26 to say an engineer will be attending on Monday 26/01/26. Would have been quicker if we hadn't had to go through UW.

Helpful?
Mrs Sandra Fell
Mrs Sandra Fell
1 reviews
9 days ago
5 out of 5 stars

Friendly

Friendly, on time, did his job and left.

Helpful?
Chris Collier
Chris Collier
1 reviews
9 days ago
5 out of 5 stars

Utility Warehouse Is Doing a Great Job for Me ! Thanks !

Utility Warehouse Is Doing a Great Job

Helpful?
Farah
Farah
1 reviews
9 days ago
1 out of 5 stars

Best customer service and fairly

Best customer service and fairly

Helpful?
Samantha M
Samantha M
1 reviews
9 days ago
5 out of 5 stars

always helpful

always helpful, professional and friendly

Helpful?
Ms Joanne Valentine
Ms Joanne Valentine
1 reviews
9 days ago
5 out of 5 stars

When i spoke to the customer advisor…

When i spoke to the customer advisor Dave, because i was moving house. He was amazing, very helpful and professional. All advice was clear and informative, making a stressful time seem better.

Helpful?
customerJAYNE
customerJAYNE
1 reviews
9 days ago
5 out of 5 stars

ALREADY MENTIONED HOW VERY HELPFUL AND…

ALREADY MENTIONED HOW VERY HELPFUL AND PROFESSIONAL NIGEL WAS IN RESOLVING MY TECHNICAL ISSUE. THANK YOU

Helpful?
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About Utility Warehouse

Utility Warehouse is a UK-based company that provides a range of utilities and energy services to residential and business customers. Operating primarily through an online platform, the company offers customers the convenience of managing their energy, broadband, mobile, and insurance needs in one place. Utility Warehouse aims to simplify the process of utility management by providing competitive pricing and transparent billing. The company targets a diverse customer base, including homeowners, renters, and small businesses, who seek reliable and cost-effective utility solutions. By focusing on customer service and user-friendly technology, Utility Warehouse positions itself as a trustworthy option for those looking to consolidate their utility services while potentially saving on costs.

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