Utility Warehouse receives a generally positive reception from its customers, with many praising the helpfulness and professionalism of the staff. Reviewers frequently highlight the efficient customer service, noting quick response times and clear communication. Many express satisfaction with the overall service quality, describing it as trustworthy and good value for money. However, some customers report issues with broadband services, labeling them as "useless" and expressing frustration over difficulties in reaching support, particularly for those less tech-savvy. Additionally, there are complaints about billing confusion and lack of follow-up on reported issues. Despite these criticisms, the majority of feedback reflects a positive sentiment towards the company. Overall, Utility Warehouse is viewed favorably, though there are areas needing improvement.
A week ago
Struggled to understand the advisor he asked for my address and email at least 10 times?
A week ago
Trust worthy what you say you do, even to supplying a light bulb. Great service brilliant price and most of all great people x
A week ago
Utility Warehouse
This company is a joke a massive one the staff are useless the customer service is atrocious and I’m glad I’m leaving the company. Break your internet then keep telling you it’s fixed when nobody has even spoken to me about it still broken managed to get a new supplier installed before these useless clowns can even diagnose a problem. Good riddens to a useless company
Excellent advisor and very helpful.
All good and very good idea for my circumstances. However there was a confusion with my broadband bill and it was not refunded.
Kim was very helpful, detected my smart meter wasnt working & has arranged for engineer to fix a new one
Talking to an actual person is always better than talking to an automated service because you can broaden the questions you want to ask. The lady was extremely helpful and managed to sort out the queries I had.
The customer service was excellent and the girl was very good and called me back when cut off. However, I have now received the letter providing the details and the standing charges are more than she quoted ... not good
The transition from previous suppliers went smoothly and on time
Very efficient and reasonably priced
nice people very helpfull
Quick change over, and no probs since
very straightforward and helpful
The price. Thank you.
Polite friendly partner made the journey simple
Fault reported with 86 years olds phone landline on 16/01/26. No communication from UW after this but numerous calls made to UW chasing, involving 20-30 minute waits each time. Finally received a text from Openreach on Thursday 22/01/26 to say an engineer will be attending on Monday 26/01/26. Would have been quicker if we hadn't had to go through UW.
Friendly, on time, did his job and left.
Utility Warehouse Is Doing a Great Job
Best customer service and fairly
always helpful, professional and friendly
When i spoke to the customer advisor Dave, because i was moving house. He was amazing, very helpful and professional. All advice was clear and informative, making a stressful time seem better.
ALREADY MENTIONED HOW VERY HELPFUL AND PROFESSIONAL NIGEL WAS IN RESOLVING MY TECHNICAL ISSUE. THANK YOU
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Utility Warehouse is a UK-based company that provides a range of utilities and energy services to residential and business customers. Operating primarily through an online platform, the company offers customers the convenience of managing their energy, broadband, mobile, and insurance needs in one place. Utility Warehouse aims to simplify the process of utility management by providing competitive pricing and transparent billing. The company targets a diverse customer base, including homeowners, renters, and small businesses, who seek reliable and cost-effective utility solutions. By focusing on customer service and user-friendly technology, Utility Warehouse positions itself as a trustworthy option for those looking to consolidate their utility services while potentially saving on costs.
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