Urban Evolution Property Management has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
I’m happy as long as you keep me informed about the occupant’s in my unit which I’m pleased to say is happening now. Last year the apartment was empty for many months without my knowledge and cost me a lot of council tax plus a fine for non payment but I didn’t know about it. But now I’m happy with the information and regular payments.
I constantly had to chase them for rent payments, they were never on time and always had some excuse. The level of professionalism is shockingly low, and it was nearly impossible to reach someone who could actually help. The tenant didn’t pay rent for several months, and the company made no effort to follow up or resolve the issue. After I finally managed to get the tenant out, the apartment was left with significant damages, and now they refuse to return my deposit. To make things worse, they charged me for changing the locks, even though the new management company had to do it because they lost the key to my apartment. That level of carelessness is unbelievable. I wouldn’t touch this company with a 5-foot stick. Completely unreliable and unprofessional.
I lived at Norfolk House 2 in Liverpool for one year, managed by Urban Evolution. My experience was extremely disappointing. The building’s lift was broken for about 9 months of the year. Every time we were told a part was on order or the service company had been changed — but no real action was taken. For over 3 weeks we had no hot water in the building. Despite multiple emails apologising, nothing was done. I didn’t complain at the time, hoping issues would eventually be resolved. But after moving out and returning the flat in excellent condition, I was shocked to see over £600 deducted from my deposit. I had no damages and even cleaned the place better than when I moved in. I’m now in formal dispute through the DPS. Since then, I’ve read reviews from other tenants who’ve faced the same treatment: excessive deductions, made-up charges for cleaning or painting, and even invoices from companies that had already been dissolved. Urban Evolution’s practices appear systemic — delays, unresponsiveness, poor building maintenance, and an unfair deposit return process. Be careful, take photos, and don’t accept unfair charges. I would not recommend this agency to any future tenant.
We are writing this here because there has been a severe lack of protection for the people of Norfolk House One. A male resident who has had various encounters over the years with a vast amount of people, who are prominently women, flashed himself in front of two female residents. The majority of his problematic behaviour is usually of a predatory and inappropriate nature towards women. This incident has been reported to the Letting Agent UE and the Police. Instead of removing this resident, UE have decided to give him a final warning. The tenants of the building have collectively decided this isn’t enough action considering the nature of the incident and also considering that predatory behaviour is a regular occurrence from this individual. Many of us have approached UE nearly a month ago, in an attempt to stress how he is a danger to the tenants and how this isn’t an appropriate or safe response. We have still not received a reply, even with residents attempting to follow up this issue. This unfortunately is a common practice for UE as they completely ignore complaints most of the time. We are writing this as a warning to anyone who might be thinking of moving in here. Particularly if you are a woman or vulnerable person, as his behaviour has affected the mental state of multiple residents even prior to this incident.
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12/10 team customer service is absolutely amazing! Beautiful accommodation, nice gym, amazing location, feels safe and secure!
Trustpilot has asked me three times to revise my review of Urban Evolution although I have never written anything that is rude or offensive but stating facts about my experiences with this company . They managed my unit for a year refuse to reply to any of my emails I if I dare to question any of their charges they will send me a rude and offensive emails with personal attacks It is indeed the worst Property management company I have ever had the misfortune to deal with. This is my experience with them. They are untrustworthy and extremely unprofessional . I almost have a feeling that even this review will not be published as this is my third time trying to write about my experience nightmare with UE Many of other leaseholders of units managed by UE are complaining about the reviews being flagged time and time again although none of us write any offensive sentences towards them What’s the point of asking people to write reviews when they do not accept any negative statement? This is a typical tactic by UE to deter people from flagging the truth about them
“Excellent property management—professional, responsive, and always on top of things. Highly recommended!”
Brilliant place to live with effective support from the lettings department. Constantly in touch during the move in process in order to ensure a smooth check in. The facilities are great and the communal areas are kept to a high standard at all times. Would definitely recommend.
Where to start? Too much to mention. Please do not go anywhere near. It seems if you put too much detail of your experience they flag on their side as illegal, therefore taking your voice and right to review them away. I’ve had so many sleepless nights and stresses with this company. Don’t trust!
Not even sure where to start... I am about to move out of one of Urban Evolution's buildings (Norfolk House 1) and I can't wait to leave after what has been the most stressful experience I've ever experienced when renting somewhere. I have had issues with hot water since moving in May 22, most evenings the water will only run lukewarm and not hot when you are trying to shower after work or wash up. The boilers have broken completely a couple of times, the worst being in January 2024 when the whole building was left without hot water for 9 days in total when it was freezing cold temperatures. The lift has broken at 5 or 6 times during my time here, the worst being when I moved into the flat (8th floor) in May 22 when it was broken for several months, meaning I had to carry all my belongings up to the top floor. Now as I prepare to leave the lift is once again broken, this time it's been out of service for 7 weeks so I am now having to face moving all my belongings out via the stairs including many heavy items, which is extremely dangerous. The washing machines are also often broken or you are left having to clean them yourselves before using and the tumble dryers rarely actually dry anything without paying to use them 3 times. I am mentally and physically drained from living in this building! The company love to make excuses, deny any bad press against them (even when there's a BBC investigation into one of the bosses) and delete reviews like this one. Avoid them and every building they manage. Just to update this, the review is directed at the bosses of the company and I’d just like to add that the staff working on the desk at Norfolk House were very nice and always helpful, which is the only saving grace.
They claimed that they have transferred rental income to my bank account but we did not receive item we contacted them several time to request for of remittance so that we can trace the payment but they never can provide any proof they pay the payment they claimed. Don't trust this company
If there were negative stars I would have signed for -5. This company is shameful and totally unacceptable for the business. So many faults that it is impossible to detail them here
