Urban Evolution Property Management
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Not even sure where to start...
Not even sure where to start... I am about to move out of one of Urban Evolution's buildings (Norfolk House 1) and I can't wait to leave after what has been the most stressful experience I've ever experienced when renting somewhere. I have had issues with hot water since moving in May 22, most evenings the water will only run lukewarm and not hot when you are trying to shower after work or wash up. The boilers have broken completely a couple of times, the worst being in January 2024 when the whole building was left without hot water for 9 days in total when it was freezing cold temperatures. The lift has broken at 5 or 6 times during my time here, the worst being when I moved into the flat (8th floor) in May 22 when it was broken for several months, meaning I had to carry all my belongings up to the top floor. Now as I prepare to leave the lift is once again broken, this time it's been out of service for 7 weeks so I am now having to face moving all my belongings out via the stairs including many heavy items, which is extremely dangerous. The washing machines are also often broken or you are left having to clean them yourselves before using and the tumble dryers rarely actually dry anything without paying to use them 3 times. I am mentally and physically drained from living in this building! The company love to make excuses, deny any bad press against them (even when there's a BBC investigation into one of the bosses) and delete reviews like this one. Avoid them and every building they manage. Just to update this, the review is directed at the bosses of the company and I’d just like to add that the staff working on the desk at Norfolk House were very nice and always helpful, which is the only saving grace.