Urban Evolution Property Management has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
I’m happy as long as you keep me informed about the occupant’s in my unit which I’m pleased to say is happening now. Last year the apartment was empty for many months without my knowledge and cost me a lot of council tax plus a fine for non payment but I didn’t know about it. But now I’m happy with the information and regular payments.
I constantly had to chase them for rent payments, they were never on time and always had some excuse. The level of professionalism is shockingly low, and it was nearly impossible to reach someone who could actually help. The tenant didn’t pay rent for several months, and the company made no effort to follow up or resolve the issue. After I finally managed to get the tenant out, the apartment was left with significant damages, and now they refuse to return my deposit. To make things worse, they charged me for changing the locks, even though the new management company had to do it because they lost the key to my apartment. That level of carelessness is unbelievable. I wouldn’t touch this company with a 5-foot stick. Completely unreliable and unprofessional.
I lived at Norfolk House 2 in Liverpool for one year, managed by Urban Evolution. My experience was extremely disappointing. The building’s lift was broken for about 9 months of the year. Every time we were told a part was on order or the service company had been changed — but no real action was taken. For over 3 weeks we had no hot water in the building. Despite multiple emails apologising, nothing was done. I didn’t complain at the time, hoping issues would eventually be resolved. But after moving out and returning the flat in excellent condition, I was shocked to see over £600 deducted from my deposit. I had no damages and even cleaned the place better than when I moved in. I’m now in formal dispute through the DPS. Since then, I’ve read reviews from other tenants who’ve faced the same treatment: excessive deductions, made-up charges for cleaning or painting, and even invoices from companies that had already been dissolved. Urban Evolution’s practices appear systemic — delays, unresponsiveness, poor building maintenance, and an unfair deposit return process. Be careful, take photos, and don’t accept unfair charges. I would not recommend this agency to any future tenant.
We are writing this here because there has been a severe lack of protection for the people of Norfolk House One. A male resident who has had various encounters over the years with a vast amount of people, who are prominently women, flashed himself in front of two female residents. The majority of his problematic behaviour is usually of a predatory and inappropriate nature towards women. This incident has been reported to the Letting Agent UE and the Police. Instead of removing this resident, UE have decided to give him a final warning. The tenants of the building have collectively decided this isn’t enough action considering the nature of the incident and also considering that predatory behaviour is a regular occurrence from this individual. Many of us have approached UE nearly a month ago, in an attempt to stress how he is a danger to the tenants and how this isn’t an appropriate or safe response. We have still not received a reply, even with residents attempting to follow up this issue. This unfortunately is a common practice for UE as they completely ignore complaints most of the time. We are writing this as a warning to anyone who might be thinking of moving in here. Particularly if you are a woman or vulnerable person, as his behaviour has affected the mental state of multiple residents even prior to this incident.
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Predatory man allowed to stay in building - AVOID! We are writing this here because there has been a severe lack of protection for the people of Norfolk House One. A male resident who has had various encounters over the years with a vast amount of people, who are prominently women, flashed himself in front of two female residents. The majority of his problematic behaviour is usually of a predatory and inappropriate nature towards women. This incident has been reported to the Letting Agent UE and the Police. Instead of removing this resident, UE have decided to give him a final warning. The tenants of the building have collectively decided this isn’t enough action considering the nature of the incident and also considering that predatory behaviour is a regular occurrence from this individual. Many of us have approached UE nearly a month ago, in an attempt to stress how he is a danger to the tenants and how this isn’t an appropriate or safe response. We have still not received a reply, even with residents attempting to follow up this issue. This unfortunately is a common practice for UE as they completely ignore complaints most of the time. We are writing this as a warning to anyone who might be thinking of moving in here. Particularly if you are a woman or vulnerable person, as his behaviour has affected the mental state of multiple residents even prior to this incident.
Quiet place and clean unlike other places. Staff is friendly and helpful. Affordable rent and private space including gym, meeting rooms, garden, study room and indoor play.
After lift downtime totalling almost eight months during my time living at Norfolk House 2 — an eight-storey building — there is still no sign of a fix, even though it has now been broken for over a month straight again, with complete silence from every arm of this company. Urban Evolution’s block management arm, Blockera, was in charge of this building. Without a single word on anything being rectified, they simply sent out an email saying that block management was changing — and vanished. Aside from the maintenance staff and concierge (who were helpful), the management team at Blockera was unhelpful, rude, dismissive, and utterly lacking in compassion. All safety notices for the building have been removed, the on-site office has been abandoned, and the new management company, SM Management, has yet to communicate anything. We are now left living in a building with no working lift — and not a single word from anyone. It’s shocking that a property management company could abandon a building they mismanaged so badly without any accountability. Even more appalling is that Urban Evolution had the audacity to email asking if I would like to renew my tenancy while ignoring serious complaints, even though I told them a month ago that I would never rent from them again. Urban Evolution’s ability to ask me to stay while completely ignoring this scale of a screw up is truly embarrassing. They simply reply to bad reviews on here saying they're sorry and they well rectify it, and then proceed to do absolutely nothing. They aim to get responses to complaints within 15 days, and for me I'm still waiting for a reply 3 months later. This is a VERY shady company, and I seriously regret lining their pockets as much as I have. STAY AWAY.
I have been staying here from past 3 months. This is the best decision I made cause the flats are amazing and secured. It offers yoga and cinema theatre every month which is amazing experience. I would to continue my stay here for future terms.
Best place to live in Luton with pleasant and polite management staff. Environment is friendly and secure. Maintenance is top notch with quick response.
Been living here for two years now because the building has good security.
