Urban Evolution Property Management
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STAY AWAY
After lift downtime totalling almost eight months during my time living at Norfolk House 2 — an eight-storey building — there is still no sign of a fix, even though it has now been broken for over a month straight again, with complete silence from every arm of this company. Urban Evolution’s block management arm, Blockera, was in charge of this building. Without a single word on anything being rectified, they simply sent out an email saying that block management was changing — and vanished. Aside from the maintenance staff and concierge (who were helpful), the management team at Blockera was unhelpful, rude, dismissive, and utterly lacking in compassion. All safety notices for the building have been removed, the on-site office has been abandoned, and the new management company, SM Management, has yet to communicate anything. We are now left living in a building with no working lift — and not a single word from anyone. It’s shocking that a property management company could abandon a building they mismanaged so badly without any accountability. Even more appalling is that Urban Evolution had the audacity to email asking if I would like to renew my tenancy while ignoring serious complaints, even though I told them a month ago that I would never rent from them again. Urban Evolution’s ability to ask me to stay while completely ignoring this scale of a screw up is truly embarrassing. They simply reply to bad reviews on here saying they're sorry and they well rectify it, and then proceed to do absolutely nothing. They aim to get responses to complaints within 15 days, and for me I'm still waiting for a reply 3 months later. This is a VERY shady company, and I seriously regret lining their pockets as much as I have. STAY AWAY.