Review summary

Ultra Car Mats has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.

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Based on reviews, created with AI

See what reviewers are saying

G
Wasn’t expecting much from a car mat

Wasn’t expecting much from a car mat, but these totally exceeded expectations. 10/10.

Ip
Please don't buy this it's not what…

Please don't buy this it's not what appears on advertising. You can get better quality and down to earth price on temu.

Adds a touch of class to the interior

I went with the black and beige combination and I'm seriously impressed. It complements the original interior beautifully. The fit is snug, the stitching is spot on, and I've already had compliments from passengers. This is the kind of product that makes a real difference to your everyday driving experience.

R
I haven't received the right order

I haven't received the right order. This was months ago. I have sent many emails and only had one reply saying someone from customer service will be in contact. Avoid!!!

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All reviews

335 total β€’ Write a review

Showing 31 - 40 of 331 reviews
HW
5 out of 5 stars

Very satisfied with my purchase

Very satisfied with my purchase! The navy material doesn't show my dog's hair and mud wipes right off. Quick delivery and excellent communication throughout.

Date of experience: June 4, 2025

EF
5 out of 5 stars

absolutely love these covers

absolutely love these covers! the coffee color is exactly as shown online and installation was easier than expected. quick delivery and great communication throughout.

Date of experience: June 3, 2025

IM
5 out of 5 stars

Great service.

I received my seat covers shortly after placing the order. The fit is good, also the quality of the materials used. There was a tiny defect in one vack piece where the stitching had just missed the seam . I contacted Ultra Car Mats abd have just received an email saying that a replacement will be sent. Excellent service, thank you.Iain.

Date of experience: June 2, 2025

lm
5 out of 5 stars

good seat covers

the seat covers fit perfict for my toyoto,will order some for my other cars. they were easy to install. very good help from Ultra car mats.

Date of experience: June 1, 2025

JM
5 out of 5 stars

Very happy with my purchase

Very happy with my purchase! The coffee colored covers have protected my seats from countless coffee spills during daily commutes. Customer service was excellent when I needed advice on fitting.

Date of experience: June 1, 2025

RB
5 out of 5 stars

I ordered a set of seat covers for my Audi Q7Technik 2018

I ordered a set of seat covers for my 2018 Audi Q7 Technik. Unfortunately, it didn't fit. Too bad because they are beautiful. After sending photos to customer service, I received a full refund. I was supported throughout the process. The staff took the time to answer me and guide me. At first, when I ordered, I admit I was worried. We often get scammed, but not with them. Thanks again to Francine and his team who took care of me.

Date of experience: May 30, 2025

s
5 out of 5 stars

Great Product and Customer Service

I would like to address all the negative feedback I read about Ultra Car Mats’ Car Seat Covers and customer service/ email response issues. I placed an older for the front seat covers, as I loved the color and design that I felt would be perfect match for the recent used 2021 Mitsubishi Outlander Sport. Two days after I placed my original order, I sent an email asking a question about the rear seat cover that I did not order, and it was answered the same day. My shipment arrived several days later, right on time. I unpacked the order and was pleasantly surprised at the quality of the seat covers, and looked over the supplies that came with the covers for installation. Although there were no instructions within the box, when I looked at my current emails there was an email from Ultra Car Mats showing both that the shipment had arrived and a video on how to install the seat covers. My wife commented on how fancy the new seat covers looked when she saw them installed. I did have an issue with the bottom seat covers, which I emailed Ultra Mats about and once again I got a response the same day asking for pictures so that they could address the issue. I think the issue was due to the low end all manual seats installed in this vehicle. I have to say that their customer service and timely email responses go above and beyond what I have received from most other online vendors, and we make many online purchases weekly. In closing, I would highly recommend Ultra Car Mats for their front seat cover purchases that I have had the experience to see firsthand and can see why they have many positive responses. Based on my own experiences I don’t understand the complaints about customer service or not getting any responses from the company. They are pleasant to work with and truly respond in a timely basis. Steve

Date of experience: May 27, 2025

D
1 out of 5 stars

Poor quality

Poor quality, came damaged, expensive for what you get, long delivery time.

Date of experience: May 27, 2025

CG
5 out of 5 stars

I never used to care much about floor…

I never used to care much about floor mats until I got these. Now I notice how much cleaner and nicer my car feels.

Date of experience: May 25, 2025

HG
5 out of 5 stars

perfect solution for anyone with pets

perfect solution for anyone with pets! the brown covers don't show my dog's hair and mud wipes right off. customer service helped me choose the right style for my vehicle.

Date of experience: May 25, 2025

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