Wasn’t expecting much from a car mat
Wasn’t expecting much from a car mat, but these totally exceeded expectations. 10/10.
2.9
Average
335 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
Ultra Car Mats has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.
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Based on reviews, created with AISee what reviewers are saying
Please don't buy this it's not what…
Please don't buy this it's not what appears on advertising. You can get better quality and down to earth price on temu.
Adds a touch of class to the interior
I went with the black and beige combination and I'm seriously impressed. It complements the original interior beautifully. The fit is snug, the stitching is spot on, and I've already had compliments from passengers. This is the kind of product that makes a real difference to your everyday driving experience.
I haven't received the right order
I haven't received the right order. This was months ago. I have sent many emails and only had one reply saying someone from customer service will be in contact. Avoid!!!
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
ultracarmats.com
All reviews
335 total • Write a review
Showing 311 - 320 of 331 reviews
PH
Ordered mats for front rear and boot of…
Ordered mats for front rear and boot of my car, i recieved one matfor the front and the boot mat. Quality of what i recieved was terrible, i wouldnt even put them in my car, ive asked for a refund but i wont see a penny of that. Be warned Do Not waste your money on anything from ultra car mats, absolute scam.
Date of experience: December 28, 2023
NB
Ordered mats for a 2021 Range Rover…
Ordered mats for a 2021 Range Rover Velar.Very poor communication relating to the fitting of the drivers side mat. Plastic tabs for securing to the centre console missing but fitted to the passenger side.Velcro tabs supplied but not appropriate for this type of fixing Notified Ultra Car Mats but no response After numerous emails company did rectify drivers side mat and supplied a replacement Quality of overall product is good but communication could be a lot better
Date of experience: December 22, 2023
CW
I'd give them less than one star if I…
I'd give them less than one star if I could... 2 months have elapsed and despite them sending tracking details the consignment remains (apparently) in China. The business appears to be nothing other than a complete scam. Update 17th March. After 4 months with no delivery I'm just updating this to confirm the business is nothing other than a complete scam; I note the ad is still doing the rounds on social media. I've opened a claim via my card provider in an attempt to recover the loss.
Date of experience: November 16, 2023
RE
Wrong size rear mats came
Wrong size rear mats came , initially answered me but now nothing. Please avoid!
Date of experience: October 21, 2023
cc
Avoid, avoid, avoid...etc!
Bought the car matts but front one don't match with the car at all, asked for replacement or refund, after 6 days still no reply, now I have 120£ loss and a set of car matts that are useless. Avoid!
Date of experience: September 25, 2023
dm
Horrible nothing like advertised
Horrible, quility, don't fit, honestly worst decision made ever,
Date of experience: September 22, 2023
DC
If I could give zero stars I would
If I could give zero stars I would. Paid and never got the mats and despite emails none were answered. Checked the tracking number my stuff never left the sh.those mainland seller. Crooks. 324 bucks done the shitter
Date of experience: September 3, 2023
C
Customer
US
Received damaged packages and no refund
Received damaged packages. Ended up refusing packages and sent back to supplier address with usps received receipt of delivery. Correspondence with company is a waste of time. Repeated emails with no response. I want my money back! I have no desire for replacement mats. This company sucks and doesn’t have satisfactory customer support. This company has my money and the returned goods. Appears I have been robbed. Crooks! Thieves!
Date of experience: August 26, 2023
B
Bill
US
Avoid
Avoid. Sent floor mats that did not look anything like the photos on their site. Considering that this product has a significant aesthetic element, this is a big issue. I contacted them and normally they would reply within a day but now they do not reply since I have raised this with them. On their website they have a refund policy however if they don't reply to you how are you supposed to get a refund. I bought with via AMEX and have opened a dispute with them that way. I would not purchase from them as they do not respond or provide a product that looks like what is on their website.
Date of experience: August 19, 2023
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