Gratitude
They did their best to solve my problem. It was really nice. Thanks to twinkl team a lot.
4.5
Excellent
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Twinkl Educational Publishing is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
They said I will receive my refund
They said I will receive ny refund but I haven't receuved anything. I was being pass on and pass on to each agents. They said it will onky take 5 to 7 days, then it became 10 days then it said another 5 days. For real! I cannot make an email each day. Why make it complicated.
Everything I need for home education…
Everything I need for home education all in one place.From live lessons to worksheets, I can get all I need
Problem Resolved
I was recently having problems accessing my Twinkl account which was totally caused by me. Joy, the person I reported the problem to was kind and patient. Especially since this had happened before and was resolved in the past. (I had forgotten what I needed to do to be able to use my account)
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
twinkl.co.uk
All reviews
1,000 total • Write a review
Showing 1 - 10 of 996 reviews
JD
Great powerpoint files and games
Great powerpoint files and games. Beautiful illustrations.
Date of experience: July 7, 2025
RB
Prompt communication and helpful staff
Prompt communication and helpful staff
Date of experience: July 6, 2025
AB
Had a payment issue which I was my…
Had a payment issue which I was my fault. Contacted Alexandra at Twinkl and she was very helpful and understanding. Issue resolved very quickly.
Date of experience: July 5, 2025
NB
Refund Request
I requested a refund after 7 months - the lady I spoke to on the phone was extremely helpful and got everything sorted and answered quickly. I got the outcome I hoped for. I cannot fault my experience at all!
Date of experience: July 4, 2025
Cd
J'ai testé un abonnement "gratuit" que…
J'ai testé un abonnement "gratuit" que j'ai annulé l'an dernier après avoir oublié de me désinscrire et avoir été débitée de 81,48€même car rien ne m'intéressait. 1 an après,même histoire,pas de mail reçu 1 mois avant pour prévenir de l'échéance...Difficile de contacter le SAV, c'est une IA . Demande de remboursement, car 2 ans payés et n'avoir rien utilisé sur la plateforme, c'est de al vente abusive ! On ne peut pas retirer les information bancaires,je trouve ça malhonnete.
Date of experience: July 2, 2025
SN
Everything about Twinkl Educational…
Everything about Twinkl Educational Publishing is great, from the actual educational material to the support system via email.
Date of experience: July 2, 2025
SW
Refund
Noticed I’d been paying for 2 accounts so contacted Twinkl support, who responded, resolved and refunded the issue within 24hrs. Fantastic, first class service.
Date of experience: July 2, 2025
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