very helpfull and patient
very helpfull and patient. Explain everything clearly and detailed.
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4.6
Excellent
556 reviews
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💬Hasn't replied to negative reviews
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Review summary
Tulo Energy is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Easy to switch
Easy to switch. Prompt response to a query. All good so far. Rates seem competitive currently
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Absolute conmen
Absolute conmen. Garbage of a company. I gave them my yearly usage, agreed a DD cost, after the cooling off period they demanded more. I offered to pay a yr in advance, they agreed but refused to lower DD. DO NOT SWITCH TO THIS COMPANY. I'll be demanding a refund for credit and also be switching as soon as I can.
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Great customer care service
Great customer care service !
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Company details
Information provided by various external sources
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Contact info
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Website
tulo.energy
All reviews
556 total • Write a review
Showing 141 - 150 of 552 reviews
jf
I’m a new customer since 20th May and… new customer and more than happy
I’m a new customer since 20th May and I’m extremely happy so far. The customer service and communication is outstanding and in comparison to British Gas there’s no comparison at all. I have a problem with my meter and they are coming out today to replace it. I’m astounded at the difference. Thank you so much.
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pc
I changed energy provider to tulo and…
I changed energy provider to tulo and saved over £500 a year. It was a seamless move as well.
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SA
Good prices!
Have had a good experience with Tulo. The prices appear to be better than any other competitors!
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YL
A mixed bag
Positives - Great customer and easy to contact. Problems resolved speedily Room for improvement - I was overspending on a tariff for over a year and would have appreciated an email to let me know that there were more affordable tariffs that I could be moved to, to save me money
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CS
Im a new customer
Im a new customer. So far I've been able to speak to an advisor very easily. They've been helpful. The app didn't always work which is a pain.
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c
Very Pleasant Experience
I have been with Tulo energy for over a year now. I do not have any negative thoughts about this provider since my account is very easily managed on the app and if I ever needed to contact the customer service team it has always been very easy (you can do it through phone or the app). It's a breath of fresh air moving from British gas. The only advice I would give is to have a smarter way than sending pictures and readings through the app every once a month.
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JJ
Happy with Tulo Energy
I moved here last year from Zimbabwe, so all was new to me… chose Tulo energy who have assisted me when needed… and although I use the online service… I get the details to manage my account.. thank you
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