Trinity Logistics

Contracted a lane/load that was several thousand pounds overweight. Instead of the Broker stating: we apologize for the inconvenience and would like to provide you a pecuniary supplement for time/fuel and energy; the Broker kept insisting that I remove water from the shipment/trash compactor so that it would be lighter. All I heard from the Broker was manipulation, lack of empathy, marginal communication and minimal professionalism!

We are a carrier and was contracted to hollow load for Trinity, we picked up on time despite many delays at the Pickup location. We sat there for five hours, not a big deal. That’s just the way the business works Sometimes, we hauled two carrier air conditioners 1200 miles and dropped off on time! They gave us the runaround paying us we always scan and send the bill of lading for payment. After one month they asked for original bill of lading which we sent they kept insisting there was a page 2, even though there wasn’t. they wanted copies of the back of page one which we sent to them so we no longer had it, and they had in their possession and then refuse to pay, we will be Sending this to our lawyer. We will also be filing a claim against their bond. If you wanna get paid ,they will find a way to cheat you. Watch your back!

The customer service We received from our contact is just outstanding. I wish more companies had that great customer service.

Great rates, great service, no issues

Easy to communicate

Bradley ! Very responsive, and always kept me updated !

Had great communication with everyone that helped me, every step of the way. Even the driver kept me posted as to his progress and whereabouts. Pickup and delivery where on time and there were zero issues. I would highly recommend!!

Easy pick up and quick delivery. We love working with Ron Mayes. He has always been able to help us even at the last minute.

Shannen es increible

Kim Redish and Steve Bussoletti are what make working with Trinity Logistics the best decision I have made when it comes to LTL shipping. Kim's personal attention to my shipments and always quick to help is unmatched in this industry.

Peter is really good at his job.

Great service. Peter our representative is a great communicator.

Very friendly! Easy/friendly interaction with customer service team to get our portal set up and pay an outstanding bill.

Working with David Gonzales. His attention to detail and followup was awesome.

Scott Harrison is amazing to work with!

Billy and Russo really cared and provided fast and professional service.

I worked with Tyler Arenkiel and Lauren Shlosser. They are both fantastic at communication. They kept me informed of the status of the shipment the entire time. They do a great job of contacting the pickup and drop of destination contacts and making sure everyone is on the same page. Everything on the shipments I have used them for has gone very smoothly!!

Great customer experience, the response time has been lowered compared to other companies.

We have a great experience with Trinity! Sam Emmerich was always super helpful and gave us the best rates for moving our machines.

Our agent (Austin) gave us excellent service and communication all at a great rate.