Travis Perkins Reviews

Mitcham Branch. Shannon put last minute addition onto delivery, really friendly. Driver Barry went out of his way to offload our delivery in an awkward area near house as street very narrow. Thank you.

Lee Green branch, Holme Lacey Road Superb service from the Manager Rob, Nick and Anna on the service desk - put my faith back in Travis Perkins with the customer service. Nothing a problem through orders, Stock returns and refunds. Top notch !!! Max / Director Macy Interiors Ltd

Chippenham branch is a joy to deal with - friendly staff, always ready to help I was in and out in no time.

I ordered timber but received the wrong size. Contacted customer service received a phone call but the problem wasn’t solved

Minworth. Literally from door to door, the care homes access isn’t the best but Ricky did it with ease. Not at all tricky for Ricky.

Ricky was fantastic, great delivery driver

Bag on from the start Crystal in the office and Andy the delivery driver at minworth Birmingham . Access was tight at birches primary school but Andy didn’t hesitate one bit under power cables and a very tight entrance. Christy was a star in the office giving us prices and waiting out for po to be raised. Thanks guys. Globe draincare. ( cdc)

I had a great experience from this branch from the worksman Ashley, while the others did seem bothered about helping me , Ashley went out of his way. Top bloke and hope his bosses realise what an asset he is to the company. The rest where to comfortable sitting in a warm office . Not good . The site was in Woodley , Reading

My whole experience of using Travis Perkins, i have found the staff to be very helpful and kind in ensuring all my requirements have been attended to, even when a product has to be ordered. Friendly and excellent service 👍

The drive was a very experienced driver/operator the access to site is very tight with parents dropping off and collecting their children he negotiated the cars and tight turns with ease.

What a shame, went into my local shop to see if I could get some bullnose bricks. They were helpful and checked stock at the Mitcham branch and told me they had stock, after a 45 minute drive in the rain when I arrived I was told that they had stock. When I spoke to someone in the yard he took me to get them and load my car. Then came a bomb shell, they had no stock either so both sites computer systems were wrong and giving wrong information what a disappointment. It will make me think twice about using again.

First class service every time from my local branch in Rugby. Ordering through the app or in store and prompt delivery. Professional team and good quality products at reasonable prices.

The man in the yard at Sidcup branch he is such a rude guy, he approached me and ask me to speed up as I was on the phone with the contractor taking the order, but he was such an hurry for me to speed up, I personally I would avoid this branch the guy in the yard is so rude avoid avoid, after that I have just left the branch as I don’t really need that in the morning, I am a costumer and I bring business to Travis not to be treated like an animal,

Can't recommend this company highly enough. I always walk out of B&Q feeling like I've been robbed blind. I walk out of Travis Perkins not quite believing just how little my purchases cost. The delivery driver - Chris, working from the Ashford Branch, went well beyond the call of duty to get my bulk bags exactly where I needed them. Very pleased.

Professional

If I could give 0 I would. Placed an order last week for delivery from Penrith store on Monday 5th ready for contractors to start. Monday 5th - No delivery. Promised it would be there by 3pm so contractors waited. NO delivery. Rang again to chase only to be told that it would now be Tuesday 6th and they promised faithfully it would be before 8:30am at the LATEST. STILL NO DELIVERY. Contractors now concerned they are not going to be able to meet deadline due to starting a day late so they quit the job and left site causing numerous contractors to be delayed and us as the main contractor to be dropped in the S**T from a very large height. Their false promises, failed deliveries and delay tactics has resulted in a huge delay to a project with financial consequences. Travis Perkins Penrith seems to be run by monkeys working 9-5 who actually don't give a toss about the consequences of their actions...or lack of them. I would imagine you would get a much more premium service giving your business to an independent merchant who actually cares about their customers. Avoid Travis Perkins Penrith!!!

We always get a really great level of service from TP Doncaster, especially Sarah. She always goes above and beyond to help us and is the first person our team goes to when we need items from TP. Turnaround on queries and quotes is always speedy and Sarah works with us on orders we need quickly to ensure delivery. My only issues are that when Sarah is off, we can definitely tell as we sometimes don’t get the level of expertise/service we’ve become used to. This isn’t a reflection on the rest of the team’s skill set, I think that Sarah just does such a brilliant job and the team are so busy that its sometimes harder to keep up when you’re all stacked. My only suggestion is that Sarah needs a PA! We also use Kurt from Barnsley - again, we get a great level of service and we can always rely on Kurt when we have technical queries.

Minworth drive rickey top drive very helpful very!

I worked for years at the head office in new duston as commercial pricing manager, a role that taxed me inconceivably to the tune of about 60-70 hours each week. It nearly killed me and assailed my health every which way. Just after the referendum, i built a world class software engine for competitively tightening and synchronising our marketplace pricingbetter than every competitor -and it workedbut it was too late sadly. The plumbing and heating division was irretrievably broken and TP's shortsighted patchwork first-aid attempts to stave off self-implosion failed catasstrophically. I expected redundancy and it did indeed come, but the delivery was so poorly executed and crass and just unprofessional, i ended up being cannibalised by a competitor and was able to field corporate enquiries about licencing my bespoke software. One window shut and another opened nice and wide, thanks TP!

Just popped into Travis Perkins for a bit of wood. Couldn't have been more helpful. I'll definitely use again.