Review summary

Travel Saga Tourism is exceptionally well-rated by customers. Customers particularly appreciate service and professional.

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Just returned from this Saga holiday at Enotel Lido, Madeira.…

Just returned from this Saga holiday at Enotel Lido, Madeira. We had a very relaxing week after a horrible year for us. Loved the Saga rep she was so kind and bubbly. She organised a mattress topper immediately as the beds were very firm which helped a bit. Tea and coffee facilities, fridge for milk and tins of soft drinks. Body lotion etc provided in bathroom. Two shower heads, but could only use one, the smaller one we couldn't twist the knob. It had actually been pulled out of the wall by someone trying to turn it. Not the biggest room or balcony but sufficient, it could have been a bit more comfortable for a 5 star, even the chairs with rock hard. We loved the food and stayed in the self service by choice, there were two al a carte restaurants and other people said they were good. Entertainment was a bit boring, piano and singing mainly. The pool area was lovely, comfortable sun beds, never had a problem finding two, no one books them at dawn, which was great. Waiters around the pool always offering drinks to keep you hydrated. The pool towels were welcome although a bit thin, they were the same dimensions as the sunbeds which was a good idea. The promenade outside was nice with plenty of places to sit and people watch. Difficult to get in the sea unless you are young and fearless.

F
Don't always believe what Saga tells you

Good afternoon Saga 10/6/25 What follows is part of a conversation with one of your Saga representatives who, despite what she says, did not send me the full transcript of our conversation. However I took my own copy. I felt she was, for some reason, being less than honest with me so I contacted the hotel in question directly. Might I suggest that if this holiday is unlikely to take place you either make that clear on the web page or take the page down as it is false or at the very least misleading advertising. It would also be helpful if you informed your phone operatives of current events. CharlotteYou don't need to keep writing hello, I am here I was just reading what you put.11:06 Ok11:06 CharlotteAt present our 2026 dates are not on sale, we do not know at this moment when they will be. As soon as the holiday is available in 2026 it will be on our website.11:07 Can I have a copy of this conversation11:07 CharlotteSure, I will email it over to you shortly. Was there anything else at all I can help with?11:07 What follows is confirmation from the hotel in question that the advertised specialist holiday can not possibly take place in January or March as is usual as the hotel is closed for renovation. On their site Saga invites you to phone a given number to book the holiday and representatives are still trying to imply the holiday is available. Bookings Helios 11/6/25 Dear David, That's correct, the hotel will be closed from November 16th until March 16th. Best regards. Chema Jiménez Bookings - Reservas Helios Hotels bookings Chema Jiménez Bookings - Reservas Helios Hotels

M
Jatin Sainani not recomended

Such a liar, Jatin Sainani, the travel consultant from Saga Tourism said that he is selling me the Hop-on-Hop off ticket %15 less than if I would have bought it from the company outside Dubai Mall. What happened was he sold me the ticket for $22 more. I paid him $90 where I could paid $68 the Hop-on-Hop off company outside Dubai mall. Not only that, he even did not have a card machine he made me waist 20 minutes so he could process my master card he made me go late to the Hip on Hop off bus. I could not see all stops especially that my plane was later on that day. It was my biggest mistake in Dubai that I dealt with such a thief and a liar.

A
They can not be trusted, don't let them ruin your vacation

They are using Indian SEO spammer Jhonchase to comment spam travel blogs with their links. How can you trust such an unprofessional company resorting to such a desperate and despicable actions?

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All reviews

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Showing 21 - 30 of 162 reviews
AS
5 out of 5 stars

Great organized

Great organized! Best guidance! Doorstep facilities! Premium quality of service! Thanx! Highly recommended! Special thanx to Manager, stuff, driver, receptionist, & Melita!

Date of experience: April 16, 2024

at
5 out of 5 stars

Kudos To Travel Saga

We have booked our itinary from Tavel Saga and our decision turned out to be great.!! Farah, our travel agent was very helpful and professional.!! We enjoyed our experience and all the arrangements were prompt from pickup to drop off.!! Overall wonderfull experience and kudos to the team.!!

Date of experience: April 9, 2024

NJ
5 out of 5 stars

Safari and Dinner

I had an amazing experience, Malshi was very helpful and booked the whole trip for me. The Safari and dinner was s great experience. I really did enjoy the dune bashing.

Date of experience: March 30, 2024

RB
1 out of 5 stars

Totale Abzocke !!!

Total Abzocke !!! Das wurde uns versprochen: Eine 4-stündige Wüstensafari mit Quarts, ein Kamelritt und den Sonnenuntergang in der Wüste für 3 Personen (2 Erwachsene + 1 Kind). Was haben wir bekommen: Die Anfahrt vom Hotel zur Quartstation dauerte schon 45 Minuten. Die Quartfahrt dauerte nur 20min, nach Beschwerde bekamen wir noch 10min hinzu, was aber nach 5min beendet wurde. Also 25min Quartfahrt in einem abgezäunten Bereich mit max. Speedlimit von 20km/h. Also kein Quartfahrt durch die Wüste! Der Kamelritt dauerte 15min über den Parkplatz im Kreis herum (direkt neben der Autobahn, nicht durch die Wüste). Die Fahrt zum Fotopoint war OK, dank Salman (dem Fahrer). Am Fotopoint (Wüstendüne) waren nur 20min vorgesehen. Den Sonnenuntergang haben wir dann auf der Rückfahrt im Auto auf der Autobahn gesehen. Die 4-Stundensafari dauerte nur 3,5 Stunden, diese halbe Stunde wäre ausreichend gewesen, um den versprochenen Sonnenuntergang zu sehen und 1,5 Stunden davon waren einfach nur Hin- und Rückfahrt. Bei der Beschwerde, meinte der Reiseguide Shijith Jose von travelsaga.com: "...es wäre ein Missverständnis gewesen..." Hätte der Reiseguide Shijith Jose uns VORHER über den gesamten Reiseplan informiert, hätten wir NICHT gebucht, erst recht nicht für 500Euro. Aber das wird er wohl gewusst haben und hat uns absichtlich nicht informiert. Auch die Aussage, es wären 45min am Fotopoint (die eigentlich nur 20 Minuten waren) gewesen, können wir anhand der Fotos (Datum+Zeitangabe) widerlegen. Nochmal: Unser Fahrer Salman hat aus der Situation noch das Beste gemacht und das erkennen wir auch ihm an. Fazit: 25min Quartfahrt 15 min Kamelritt 20min Fotopoint etwa 10min Safari Die restliche Zeit Anfahrt und Rückfahrt und etliche Diskussionen für 500Euro !!! Viel zu viel!!! Besser bei einem anderen Anbieter buchen! Vorher Reiseplan klären.

Date of experience: March 29, 2024

M
5 out of 5 stars

Great trip to the dessert

Great trip to the dessert last Saturday. Much fun, perfect driving of Malshi on the sand like almost no other and good advise from him, together with carts and food. Experience I recommend!

Date of experience: March 9, 2024

RS
5 out of 5 stars

Desert safari with quad bike riding

We were with our tour guide Amjad Ali on the road to go for a quad drive, sand duning (Amjad really knows how the do this without scaring his clients), sunset fotoshooting and spending time at the camp with dinner and shows. We had a great time and Amjad took really very good care of us. Even when I had bought something which was too expensive he got the money back for me! He is a great tour guide! Also a great thank you to the tour manager Muhib who arranged this great day for me and my family. Best, René

Date of experience: February 8, 2024

sA
5 out of 5 stars

It was a wonderful experience

It was a wonderful experience

Date of experience: January 27, 2024

SN
5 out of 5 stars

Best Suggestions and Quick Bookings by…

Best Suggestions and Quick Bookings by Travel Saga Tourism. Travel Dates: Dec 24 - 27 Hotel: Damac Maison Cour Jardin Travel Consultant: Natalia De Rozario We booked various excursions with the help of Natalia. Private Yacht tour for our family was one of the highlights of our trip. We thank Natalia for the wonderful suggestion and a fantastic job.

Date of experience: January 19, 2024

CD
5 out of 5 stars

Had purchased tickets from y’all for…

Had purchased tickets from y’all for the Dubai tour and had a very wonderful experience and without any hassle. Was in touch with Natalia and was all guided about the itenary.

Date of experience: December 31, 2023

BD
5 out of 5 stars

Wonderful Time

Had a wonderful time with friends on dinner cruise marina thank you natalia for arranging everything along with the pick up and drop from hotel. Highly recommend booking from travel saga throught Natalia

Date of experience: December 31, 2023

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