9 months ago
Lawrence Cruz was very helpful, and arranged my trip quickly, and perfectly tailored to my requirements. I'll certainly be using this company again.
9 months ago
Booked an F1 holiday based on a recommendation from a friend. Emily was very helpful and responsive to emails.
9 months ago
The booking experience has been so smooth and streamlined. Lawrence was a fantastic help and spent his time making sure I understand each item of the booking
Whilst my initial web chat wasn't successful, I cannot falter Noahs attentiveness from start to finish. His patience and understanding our needs to ensure we have exactly what we wanted was second to none. We cannot wait for our trip to Italy so THANK YOU NOAH EVANS
It was a lovely experience with Reed Gomez.
Great service from Patrick thank you
I emailed Will Hawkins with destinations and dates that I wanted and he tailor made my holiday package. Will came back to me with what I asked for but I asked for a few amendments which he had no trouble doing. This is my second time using travel centre and talking to Will. I can’t fault the service I receive and always speak to Will to see if he can give me the best price for anywhere I’m thinking of traveling to. I definitely recommend to family and friends.
Billy assisted me in booking a solo holiday to Milan on the dates I wanted - he was very helpful when I asked questions and provides the answers I wanted - Thank you Billy
Travel center is one of a kind. Your customer representative who's name is Will Hawkins have a good customer experience and also he is very helpful in searching for a good deal airline ticket.
Be careful when booking with Travel Centre, they booked me and partner into 2 hotels in Milan and Venice that offered free breakfast but we had to pay €15 each per day for the breakfast because we used Travel Centre and they had requested no breakfast without discussing it. When I sent proof from the website and asked to make a complaint this was ignored. The hotel blamed Travel centre and Travel Centre blamed the hotel, neither would provide me with a room rate so I could compare. Rip off centre more like !!!!
I Have recently booked a trip to Thailand for my partners 60th birthday 🎂 I have been given what I believe to be a fantastic deal, I looked at other independent travel agents and high street agents and no one could match the deal I have been given. My agent Mike Hedges was fantastic he helped me with many queries I had. I would highly recommended Mike and travel Center. I have already to my friends and family. Happy to update my review after I've been to Thailand but I'm confident all will be fine.
Chad smith, we cannot thank you enough for your help in finding our perfect honeymoon to Thailand. Chad was so patient with us and had so many suggestions. We had a budget and chad was able to find us every thing we needed. He calls back when he says he will and we feel he genuinely wants to find you your best holiday. It was a pleasure finding him on travel centre and will definitely be using him again in the future . Thank you x HONEYMOON 2025 here we come!!
Fantastic service, knowledge, price etc. Ronan who deals with my several requests and holidays is very knowledgeable, patient and gets me the best holiday and deals. Great customer service.
Patrick was very helpful and offered me flight options that suited my travel plans. Having previously booked with Travel Center the loyalty discount applied to the quote certainly made my recent booking very competitive. I look forward to making another booking in the future.
Nice and easy thanks to Roy. Made every effort to ensure booking was exactly as we wanted even changing booking 3 times while on the phone, which was answered promptly.
Value for money at first but customer service was great Norman the travel advisor was very good and kept me informed all the way
It's always a pleasure booking through Travelcenter & Mack. Big thanks to Mack for consistently accommodating my requests with professionalism and efficiency.
Great service by Harry Great response and deal,many thanks
Emily The travel expert was really patient and helpful whilst we considered our next holiday to Thailand. She explored all Possible options for better flights and hotel choices and we feel we got a really good deal. Looking forward to our adventures in Thailand in March 2026.
Noah was extremely helpful, polite and 100% dedicated to getting the right holiday for us. If he said he was going to sort something out and call back he did. In fact he went above and beyond. A delight to deal with. Thank you.
Spoke to Will Hawkins and he sorted everything out for us. He called us back, as agreed, after our initial call so as not to keep us on the call any longer than necessary. Will was very helpful.
Kevin was very reliable, patient and accomodating. Looking for flight ticket is very stressful as you are looking for a more affordable and accessible flight where Kevi. Has been brilliant in making it lighter and easier for me to book. He was very patient in giving me several options. Kevin is a great assetto your company.
Excellent communication throughout the booking process
Based on analysis of 11 reviews rated 1-2 stars for Travel Center
“There is actually no benefit to booking a trip through this company- avoid it and book it independently or spend a lo...”
“avoid avoid avoid Terrible customer service”
“Disappointing Lack of transparency on pricing and take forever to call back, even when customers are eager to make a...”
“Do not support date changes or refunds even with medical proof of cancer diagnosis and treatment Terrible treatment...”
“It would be amiss of us not to tell you of our travel center experience”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Travel Center is a comprehensive travel service provider that caters to a diverse clientele seeking various travel solutions. The company specializes in offering a wide range of services, including flight bookings, hotel accommodations, and vacation packages. Their platform enables customers to conveniently compare options and make informed decisions for both leisure and business travel. With a focus on delivering a user-friendly experience, Travel Center aims to support travelers in planning their trips efficiently. The company serves a broad audience, from individual travelers to families and business professionals, ensuring that each customer finds suitable travel arrangements to meet their specific needs. By leveraging technology, Travel Center strives to enhance the overall travel planning experience for its users.
Travel Center receives overwhelmingly positive feedback from customers, with many praising the helpfulness and professionalism of their staff. Reviewers frequently highlight the smooth booking experience, noting that agents like Lawrence Cruz, Emily Scott, and Olivia Wyatt provide tailored assistance and respond promptly to inquiries. Customers appreciate the efficient handling of travel arrangements, with many expressing satisfaction with the overall service quality. However, a few reviews mention minor issues, such as room problems during stays, indicating that there may be occasional hiccups in hotel bookings. Despite these concerns, the majority of consumers report a high level of satisfaction and a willingness to recommend Travel Center for future travel needs. Overall, the sentiment is highly positive, reflecting a strong reputation for excellent service.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.