Towergate Insurance Reviews

Was recommended Towergate by Rias after my dad died and I needed unoccupied home insurance while his home was sold. Given the circumstances and the recommendation from Rias, I took the policy Towergate offered me on the 4th September. I immediately regretted my actions, thinking it expensive, so searched a couple of other sites and realised I had overpaid. I emailed them on 6th Sept to cancel the policy (as this was easily within the 14 day cooling off period they had repeatedly told me about). No response. Emailed them again on the 10th - no response. Have now tried to contact their complaints department. Still not received any reply, or even an acknowledgement, to say they are dealing with this. They can’t reply, but they could email me a Welcome Pack this morning! The lack of response/customer service is appalling. I simply want to cancel a policy within the cooling off period, which I am entitled to do - why is it so difficult to do this? The whole situation has caused me unnecessary stress at what is already a very upsetting time. Do not use them if your circumstances are similar to mine

Towergate were helpful and willing to listen to find ways to help. Linda who I dealt with went out of her way to find a mutually acceptable policy for us...whereas other companies refused to budge an inch. Well done Towergate...the human face of insurance!

The insurance assistant was very helpful and extremely patient while we worked out the best policy over the phone. Then she emailed the quote so I had a chance to look at it on paper. I was then confident it was what I needed so I took out the policy. I wish I’d done this years ago because my old insurance company was charging me twice as much!

I initially did a quote online and this was followed up with a phone call from them. I spoke with Esmie who was very knowledgably and super nice, she suggested I went for a different product than I had initially enquired about, this ultimately saved me a lot of money compared to my previous insurers renewal offer, and it also was a far superior product providing me with greater cover. I would have no hesitation in recommending them based on this experience.

Avoid as took 5 months to deal with claim they kept asking same questions with 2 weeks between reply and response to emails then wanted to increase premium and eventually said they were not going to pay out When I cancelled policy as property was sold refused to pay back 3 months remaining premium as we had made a claim even though the claim was rejected.

This company practises extortion! We are stuck with Towergate due to a "blight”. We insure a property that flooded over ten years ago and although we have carried out extensive flood prevention works, ordinary insurers will not insure it. As a result, Towergate put the premiums up every year, well over the inflation rate because they know we cannot go elsewhere. We are now paying twice what we should be paying! They are now gaslighting and playing games. I have responded to their request for information, but they are ignoring my response, trying to push me past the renewal date.

My problem was dealt with efficiently.

This company has wasted a huge amount of my time. Last year I approached them for holiday let insurance a month before the renewal date for a cottage that had previously flooded. The interviewing process took a considerable time, but I was told I would have flood insurance. Hooray! However, the process took so long they missed the deadline and I had to insure elsewhere. I approached them this year as I still had the schedule and other documents and, this time, all that was needed was to increase the property value and the contents. Again, I left plenty of time for this simple amendment. When I rang days after the update was promised, another staff member looked at the notes and the underwriters had not been contacted. We went through it again. This time the insurance documents arrived. Hooray! But what they omitted to say was that they had excluded flood. I only found this out by going through the small print. Not professional, indeed misleading.

I called TOWERGATE Insurance and was left on hold for 1 hour and 45 minutes only to put the phone down after getting so sick of it I called back when I put the phone down thinking it may be a lag in the phone line. The automated voice then told me that the office closed 20 mins ago. I am fuming and finding this absolutely disgusting

Easy to contact, friendly and efficient,difficult to beat quotes elsewhere

I had Professional Risks Insurance with Towergate, with legal advice, for many years. I have now cancelled. The only time I needed to contact them for legal advice the insurer (Markell Law)just kept saying they only offer employment advice. Eventually after complaining someone saying she was a solicitor called me back but her advice was so vague & given without asking about the situation. This company has all the hallmarks of being a scam. Every time I called I got the same advisor who sounded like she was having a nap before taking the call. They take your money & then make excuses to not provide anything they are supposed to.

Terrible! First person I spoke to get a quote for home insurance was great, I now think an exception. Towergate needed some more details (eg locks)so called back with these once I had them. Next 3 different people, one didn’t seem to know anything about insurance, second one told me they now had all the info they needed and would call back later that day with the quote. That wasn’t true, a few days later I called to see if quote was ready and they said they still need some extra info. I provided it, they’ve confirmed they have everything and I asked when I could expect quote and they actually said “we might call you, you might not, we’re busy you know.” I’ve heard nothing. Over a week to get a quote. I’ve gone with different provider who sorted everything in less than 20 mins. Don’t waste your time.

absolute disgrace, renewed in error and after 12 days of insurance on a £450 approx policy cost, I was penalised £190 for cancelling, I will never use this company again, extortion at the highest level, 12 days out of 365 days, penalty £190

Used the online form to attempt to get a quote. They rung me 5 times on the same day! Then next day the same until I had to block them! No email contact, no voicemails, just relentless missed calls! And now they are doing the same with texts…presumably because I’d blocked the number. Either way it felt like harassment and as such I’ll never use this desperate company. I value customer care highly and this isn’t my version of good customer care.

I had my static caravan insurance through this company….due to someone driving into it I had to make a claim…Towergate appointed Davies Group as the loss adjuster….Davies group is without a doubt the worst service company I have ever come across.I complained to Towergate about them and Towergate raised a formal complaint to them….as a result of this complaint I was offered compensation by Davies Group,which I accepted.Davies Group continued with their rubbish customer service and only paid half of what they offered….for three weeks now Davies Group have told me they have raised a request for the money to be paid to me by their Finance Dept but after been given 3 dates when this would be in my bank it’s still not there.Davies Group today told me none of these requests have been done by three different people…so I will be going through Small Claims Court if this fourth request does not result in payment….Moral avoid Towergate as they use Davies Grouo Update:08/07 This review was responded to very very quickly by Michael Glanton and Luisa Surdin and their response was excellent so thank you so much to both of you…it deserves a 5star review which I will do wine able

They made an absolute mess of my no claims discount. Managing to reduce it from 4 years to 1 years, even though I wasn't involved in an accident

Very easy to use for setting up an account for my home insurance. Best quote and cover and price and the young lady I spoke with was very helpful polite and friendly definitely use them again

I am extremely disappointed with Tower Gate Insurance Brokers. I have a claim through Lewis Abbott, who are insured through these brokers, and I have received absolutely no help or support from them. Despite my repeated attempts to get assistance, I have constantly had to chase them for updates and information. Their lack of responsiveness and poor customer service have been incredibly frustrating. I am now preparing to escalate this issue to the Ombudsman, as I see no other way to get the assistance I need. I would not recommend Tower Gate Insurance Brokers based on my experience.

Excellent customer service and industry knowledge. Used for many years.

If there was a zero star I would give Zero I have had the worst experience with this company , cust service staff turnover is weekly , I am on my 4th member of staff, they all then ask for same info to be sent over on each change of staff , no communication - no escalation as requested, no ownership. When buying product - competitive is great - however the bones of a good company is how you are treated when things go wrong , as things seldom do- believe me this company gives you the run-around , my initial request for refund started in April 24 - we are now in July almost- Absolutely appalling service