Towergate Insurance
View company profile →
A Huge Waste of Time
This company has wasted a huge amount of my time. Last year I approached them for holiday let insurance a month before the renewal date for a cottage that had previously flooded. The interviewing process took a considerable time, but I was told I would have flood insurance. Hooray! However, the process took so long they missed the deadline and I had to insure elsewhere. I approached them this year as I still had the schedule and other documents and, this time, all that was needed was to increase the property value and the contents. Again, I left plenty of time for this simple amendment. When I rang days after the update was promised, another staff member looked at the notes and the underwriters had not been contacted. We went through it again. This time the insurance documents arrived. Hooray! But what they omitted to say was that they had excluded flood. I only found this out by going through the small print. Not professional, indeed misleading.