Review summary

Tomato Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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D

Daibi

1 out of 5 stars
Unacceptable Billing Errors by Tomato Energy

I am deeply frustrated with Tomato Energy's billing accuracy. My July 2025 bill for the period of 1 June 2025 to 30 June 2025 was calculated using an estimated meter reading, despite my submission of actual meter readings on 29 June 2025 and 30 June 2025. This resulted in a discrepancy of 158 kWh. For context, my usage last month was less than 100 kWh, making the estimate over 1.5 times my typical consumption.This inaccurate estimate has led to a potentially inflated bill, which is completely unacceptable. I urge Tomato Energy to correct the bill using my submitted readings and overhaul their billing process to prevent such errors. This experience has completely eroded my trust in their service, and I highly NOT recommend Tomato Energy as a service provider. Once my contract term ends, I will switch to another provider and advise all my friends to avoid using Tomato Energy.

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SO

Sara Otify

5 out of 5 stars
Our sincere appreciation for a member…

Our sincere appreciation for a member of your team, Taylor, who provided exceptional support during a recent interaction. Despite the frustrating nature of the issue we were facing, Taylor remained consistently respectful, patient and professional throughout our conversation. He took the time to listen to our concerns, but also went above and beyond in attempt to resolve the issue. Taylor’s professionalism and solution focused approach truly stood out and reflects the values any organisation should be proud of.

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AF

Alistair Fitzgerald

5 out of 5 stars
Well done

I made a mistake on a payment reference so rang to inform them. Emma Moore was very helpful, and a pleasure to speak to.

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Lb

Linda blair

5 out of 5 stars
Spoke to pargat could not help me enough

Spoke to pargat could not help me enough

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Showing 281 - 290 of 996 reviews
A

Initially simple sign up with Tomato…

Initially simple sign up with Tomato and great pricing, slightly soured by the length of time it is taking to get paid for solar export and to resolve ongoing issue with British Gas erroneously transferring away my supply. Numerous calls to customer services have promised it will be resolved shortly, but only my last call with Pargat finally clarified the issue and timescales succinctly!

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DO

Great experience so far

Great experience so far. Moved across from Octopus successfully. Good rates too.

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J

Great support as well as prices would…

Great support as well as prices would recommend

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CH

Very quick pickup

Very quick pickup, dealt with my issue very quickly with clear help guidance on what to do next. The guy I spoke to was clear and didn't bamboozle.

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RT

Really good customer service

Really good customer service. Emailed them about a query and Tara Brown was very prompt. Really good if you have an EV. Very competitive prices.

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Mc

Wasn’t kept on hold for ages

Wasn’t kept on hold for ages, understood what information I needed and went across to speak to the relevant people and came back with the information that I wanted. All sorted in under 2 mins . Great work , keep it up

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PD

Tomato Energy transfer

Great interaction to discuss new contract and transfer to Tomato Energy with Harvey.

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RB

Really happy after switching to Tomato

Really happy after switching to Tomato, saved on my previous company. Process was so easy and quickly, Ash was very helpful . Would recommend to anyone .

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BA

Just had a follow up call with ash

Just had a follow up call with ash, was very pleasant and helpful. It's nice to feel like a company cares enough to check in and see how things are going.

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J

Great Tariffs, but Billing & Usage Issues

I really like that their tariffs are cheap overnight, enabling me to actually use my heating and hot water on a more regular basis. However, their mywatts energy usage and billing platform doesn't work, and they're failing to bill me for my usage. I've contacted them about this and they say the fault is at their end and that they're unable to get the information from my meter and have someone trying to fix the issue... Still hasn't been fixed over a week later. I signed up to the bright app, which has connected to my meter and is fortunately showing me my usage, so at least I can keep track of it and put money aside to pay the bill... eventually. Another unexpected thing that wasn't made clear when I signed up, was the fact that I can't use my smart meter, because they can't seem to update the rates on it, so no more real time usage statistics, which is a real annoyance. If they can get the billing, usage and smart meter issues sorted out, I'll change my rating to 5 stars. But to be honest, usage and billing should be a top priority for a company, as they need that money coming in, and I can't understand why there's such a lackadaisical approach to it.

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