I recently encountered a problem with my F1 tickets from Tickets.GP, for the 2024 Monza GP as they were double booked. I want to emphasize that this was not their fault, but rather an issue with the event organizers. Unfortunately, the double booking caused us to miss part of the event, which was disappointing.
Despite the challenge, the team at Tickets.GP, especially Sonia, provided excellent customer support throughout. They were transparent about the situation and took full responsibility for ensuring that the refund process went through. It did take almost two months to receive the refund, which was longer than expected, but their constant communication and professionalism made up for the delay.
Overall, I’m very satisfied with their handling of the situation, and I’ll definitely use Tickets.GP again for future events, knowing that they truly care about their customers.