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HomeEvents & EntertainmentTicketmaster UK Reviews

Ticketmaster UK

4.083333333333333 out of 5 stars
4.083333333333333 out of 5 stars
4.1
|Great|60 reviews

TrustScore

4.1
4.083333333333333 out of 5 stars
Great
5 out of 5 stars
41
4 out of 5 stars
5
3 out of 5 stars
3
2 out of 5 stars
0
1 out of 5 stars
11
60 reviews in total

Review summary

Ticketmaster UK receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about expensive and customer service.

✨
Based on reviews, created with AI

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Featured Reviews

4/4 slots
Premium pins are permanent until displaced by newer pinsLearn more
POPULAR
Angie
Angie
5 out of 5 stars
5/5

Great experience with Ticketmaster

Great experience with Ticketmaster, easy to order tickets, and received reminder updates with helpful information. I ...Read more

0
0
🔥 High engagement
POPULAR
Michael
Michael
5 out of 5 stars
5/5

Really enjoyed The event

Really enjoyed The event. would like to attend in the future

0
0
🔥 High engagement
POPULAR
Sam James
Sam James
5 out of 5 stars
5/5

Amazing service it’s like having my own…

Amazing service it’s like having my own PA! Constant updates , reminders and steers it’s a brilliant company .

0
0
🔥 High engagement
POPULAR
Alison
Alison
5 out of 5 stars
5/5

Easy to buy tickets

Easy to buy tickets. Good communication & reminders. Instructions as to how to download your tickets & keep them in a sa...Read more

0
0
🔥 High engagement

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Jennifer
Jennifer
1 reviews
3 months ago
1 out of 5 stars

Very disappointed

Very disappointed. I bought Coldplay tickets a year ago and planned my whole trip to London around the concert. Just a few days before, the show was rescheduled to a date when I was no longer in the city. I asked to be moved to the September 8th concert (when I was still in London), but was told to request a refund. Now I find out that the service fees are not refunded, which is completely unfair. The change was not my fault, yet I am the one losing money.

Helpful?
Susie D
Susie D
1 reviews
3 months ago
5 out of 5 stars

Easy to use site

Easy to use site, useful updates and information

Helpful?
Joanne Curry
Joanne Curry
1 reviews
3 months ago
5 out of 5 stars

Excellent event and great line up

Excellent event and great line up. I’m coeliac and had no issue getting food too which can usually be a problem. Just used QR codes for tickets from the Ticketmaster app so easy.

Helpful?
Jo Ewan
Jo Ewan
1 reviews
3 months ago
1 out of 5 stars

0 stars

0 stars Coldplay concert moved, so I requested 1 of my tickets be refunded and you refunded a random ticket that is in the middle of my group so some random person will be sat there! Thanks Paulyn M. from Ticketmaster for ruining our experience and refusing to help sort it out.

Helpful?
Andrea  Perry
Andrea Perry
1 reviews
3 months ago
5 out of 5 stars

Excellent service

Excellent service. Quick and easy to use. I'm a bit of a technophobe but it was simple and painless.

Helpful?
Jim  Hartness
Jim Hartness
1 reviews
3 months ago
5 out of 5 stars

Continued correspondence from Ticketmaster on the build up to the concert with information that was truly helpful. Would not hesitate to use Ticketmaster in the future.

Having purchased the tickets for Coldplay about a year ago Ticketmaster provided me with continuous updates regarding the event. They have been extremely professional and made the whole experience enjoyable.

Helpful?
Christian
Christian
1 reviews
3 months ago
4 out of 5 stars

Good experience

Good experience - easy to get tickets

Helpful?

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Sharon Storey
Sharon Storey
1 reviews
3 months ago
5 out of 5 stars

Well coordinated & organised

Well coordinated & organised

Helpful?
No name
No name
1 reviews
3 months ago
5 out of 5 stars

So easy and with ticket in my wallet…

So easy and with ticket in my wallet the whole entry process was simple x Thankyou to ticketmaster too for great updates and advice to make this an enjoyable experience x

Helpful?
vanessa
vanessa
1 reviews
3 months ago
5 out of 5 stars

Best nite of my life!!!!!!

Best nite of my life!!!!!! Forever thank you Coldplay!!!

Helpful?
Stephen Goddard
Stephen Goddard
1 reviews
3 months ago
5 out of 5 stars

Travel and access information was…

Travel and access information was excellent as was the event

Helpful?
AR
AR
1 reviews
3 months ago
5 out of 5 stars

I had a question about my tickets and I…

I had a question about my tickets and I got a speedy and satisfactory response. Very happy with the service

Helpful?
Bob
Bob
1 reviews
3 months ago
1 out of 5 stars

Not so great seats tickets

Coldplay always put on an amazing fantastic show. But Not so great seats tickets view. Was miles from the stage. Wembley. Very expensive seats block 528 for Wembley. In the heavens. And only got the tickets sent to me a few days before the concert. Last week. Even though I applied early on the pre sale. Over a year ago. For them to have my money a year in advance. Obviously a years interest on our money. And yet we have to wait a year for our tickets.

Helpful?
TMK
TMK
1 reviews
3 months ago
5 out of 5 stars

Sadly the date of the Coldplay concert…

Sadly the date of the Coldplay concert changed and one of our party couldn’t make it. Efficient service to solve my problem, and refund one ticket, thank you!

Helpful?
customer
customer
1 reviews
3 months ago
5 out of 5 stars

Beatles at Islington

Super easy ticket process, intimate venue that worked well with the band and music genre

Helpful?
Robert Gore
Robert Gore
1 reviews
3 months ago
1 out of 5 stars

Bunch of money grabbers

Only giving one star because I can’t give none and leave a review. Bunch of crooks. Tickets changed arbitrarily to a date we can’t do, won’t transfer to another date, insist I have to request a refund and still charge a handling fee! Atrocious service and if I never use Ticketmaster again, it would still be too soon! I detest the monopoly TM has over the gigging world, destroying the industry and I’ll only be going to independent gigs from now on. Shame on you Coldplay

Helpful?
Christine Allen
Christine Allen
1 reviews
3 months ago
5 out of 5 stars

Amazing experience for music and the thrill of a circus for the whole family

Been for 2 days to rock n roll circus and was absolutely amazing. So well organised and brilliant bands on both days. Today headline was Reverend and the Makers and the show was one of the best. Love the fact that they were all in some way connected to the headliner, which added to experience. Food was brilliant, plenty of places to choose from. Would highly recommend this as an experience for all the family. The circus acts just made the whole day even more special!! 💥💥

Helpful?
Inmaculada Picardo Torres
Inmaculada Picardo Torres
1 reviews
3 months ago
5 out of 5 stars

Todo genial

No tuvimos problemas con las entradas. Todo muy bien organizado. Nunca olvidaremos la experiencia de ver a Coldplay en directo.

Helpful?
Sharron Kyriacou
Sharron Kyriacou
1 reviews
3 months ago
5 out of 5 stars

Nile Rogers

It was great. Well organised.

Helpful?
tim
tim
1 reviews
3 months ago
5 out of 5 stars

Tickets on phones 👍🏻

Easy entry tickets on phones working well. Nile Rodgers Piece Hall. Brilliant

Helpful?
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Events & Entertainment