Great prices and customer support.
Very good pricing for flights and excellent customer service! Representative was knowledgeable, helpful and communicated very well. Situation was resolved quickly!
4.8
Excellent
852 reviews
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Review summary
Thrive Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Helpful staff
Helpful staff
Ken Avino at Thrive is great
Ken Avino is my agent at Thrive. He was great at helping me a great deal on a flight from Budapest to Baltimore. I will be calling on him again.
Wonderful experience
I had some doubts when booking with Thrive because I have never encountered or used this platform before, but my experience from booking to the end of my trip was nothing but breeze. I was assigned an agent right after I completed my purchase. Anthony responded in an email introducing himself as my point of contact and has guided me through every step of the way. Every time I had a new concern, he would immediately respond and reassure me that all is good. I am definitely going to be using Thrive Travel in my future bookings. I recommend it highly. 5star experience.
Company details
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Contact info
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Website
thrivetravel.com
All reviews
852 total β’ Write a review
Showing 71 - 80 of 848 reviews
N
Nas
US
Cancellation!!
There is a serious lack of communication and absolutely no compassion. They really need to work on their communication skills because itβs extremely poor. They tell you one thing and then do something completely different. I had a reservation with a mistake on it. I asked for advice on how to fix the mistake. They told me, βWeβll get back to you within an hour and resolve the issue.β Instead, they canceled my entire flight. Horrible service. They didnβt even bother to give me a call.
Date of experience: July 2, 2025
C
Chris
US
I was seeking a one way ticket
I was seeking a one way ticket, which are usually more expensive than a round trip! Marvin a Senior Support Agent at Thrive was extremely professional and followed through with everything as promised. The price came in at half the normal rate.
Date of experience: July 1, 2025
wK
Service a la clientele
Excellent service a la clientèle
Date of experience: June 30, 2025
PT
Excellent customer service
Excellent customer service! Great prices!
Date of experience: June 28, 2025
c
customer
US
Awesome customer service rep...a little shady booking practice.
Stephanie Anderson was fantastic to deal with. I didn't like the fact that every time I tried to book a flight it told me the passengers didn't match my search. Bull!!! It only forced me to call and find out the rate you advertised was no longer available. I also didn't like there were only 2 tickets still available for every flight I tried to book!
Date of experience: June 27, 2025
GS
Jenna Lobo was simply great--veryβ¦
Jenna Lobo was simply great--very helpful and puts you at ease. Wonderful experience!
Date of experience: June 27, 2025
SF
Stan F.
US
Better Info would have been better but not dealbreaker
Would have liked to have known where seats were prior to booking. Information about flight partially incorrect. Second leg of flight was not standard premium seating with more legroom. Not a dealbreaker since short flight from JFK to Cleveland. Fare was best I could find. Trip insurance was pricey one way London Heathrow to Cleveland, compared to flying with Delta to Paris one way.
Date of experience: June 27, 2025
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