Great prices and customer support.
Very good pricing for flights and excellent customer service! Representative was knowledgeable, helpful and communicated very well. Situation was resolved quickly!
4.8
Excellent
852 reviews
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💬Hasn't replied to negative reviews
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Review summary
Thrive Travel is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Helpful staff
Helpful staff
Ken Avino at Thrive is great
Ken Avino is my agent at Thrive. He was great at helping me a great deal on a flight from Budapest to Baltimore. I will be calling on him again.
Wonderful experience
I had some doubts when booking with Thrive because I have never encountered or used this platform before, but my experience from booking to the end of my trip was nothing but breeze. I was assigned an agent right after I completed my purchase. Anthony responded in an email introducing himself as my point of contact and has guided me through every step of the way. Every time I had a new concern, he would immediately respond and reassure me that all is good. I am definitely going to be using Thrive Travel in my future bookings. I recommend it highly. 5star experience.
Company details
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Contact info
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Website
thrivetravel.com
All reviews
852 total • Write a review
Showing 51 - 60 of 848 reviews
S
Poor experience
Poor experience! Purchased airline ticket. Got order number, but not a booking confirmation. Got the message, that booking might take up to 12 hours. Over 12 hours passed, no response re status of my booking. Sent email to inquire about status of my booking. No response. Right now trying calling to customer service, and on hold…on hold and again on hold… I’m very frustrated and stressed dealing with this company poor customer service. At this point, I don’t know what are my next steps?
Date of experience: July 5, 2025
S
Susan
US
GIVE IT A SHOT!
I used this site to rebook a flight from Switzerland to U.S. one week in advance. I got an AMAZING deal. A few notes: 1) This is an aggregator, so my bookings needed to be managed through two different airlines. Initially, I wasn’t clear on the actual confirmation number (hint, it was without the two letters preceding the dash). I couldn’t locate my flights right away … 2) Some of the contact options/web forms didn’t work for me, but I called the customer service number and got everything sorted out quickly. My advice is to check in and confirm that with a live person as soon as the booking is confirmed via email (took about an hour). 3) In order to get the flight discount, the service often has to add other bookings, which appear under the confirmation number but will be removed once the flight segment completes. Weird, but trust the process. Now that I have figured all of this out, I will DEFINITELY use this service moving forward.
Date of experience: July 5, 2025
T
Toby
US
Diana was extremely helpful and…
Diana was extremely helpful and patient. she got us a one way ticket for a great price. The service with Diana and the staff of Thrive was a pleasure to deal with! I would definitely recommend Thrive as an amazing travel agent! Thank You
Date of experience: July 4, 2025
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