Earnshaw Watches Reviews

Purchased one this companies watches was lovely watch worked well then one day an internal gold baton fell off into watch all was fine company told me to send to their repairers at my own cost which was ok even as it was under warranty I thought they should pay postage it was supposed to be a good quality watch but when it was returned that same day the watch stopped working it stopped ,was slow and did not keep time I sent email to repairers they said not their responsibility,have tried contacting Thomas earnshaw have had responds as of yet so I do not recommend this companies watches I even included photo of watch and repair invoice

The watch was beautiful. However after three years a piece of the face broke off and jammed the mechanism. I contacted the company for a repair naturally thinking for the price it would be guaranteed. First of all demanded I produce proof of ownership despite being on their system. They then insisted I mail the watch to Hong Kong for repairs from Australia. Then when I complained they said the watch was only guaranteed for two years. Personally not worth the price for longevity and service is crap.

Customer service is horrible!!!!!!!!! My automatic watch keeps stopping. Which I only had a month. I contacted the company to ask how to send in for a warranty repair. ABSOLUTELY NO RESPONSE!!!! I'VE BOUGHT SEVERAL WATCHES FROM THEM WITH NO ISSUES. I WILL NO LONGER PURCHASE ANY MORE WATCHES FROM THIS COMPANY AND WILL NOT RECOMMEND THEIR WATCHES TO ANYONE!!! PERIOD!!!!

I don't understand what all the complaints are about. Over the past ten years I purchased and still own 5 Earnshaw watches and 3 others I purchased as gifts. I've had no problems with any of them and the watch that I've had for 10 years since I was at university is still going strong and keeping time well. When I reached out to Earnshaw about servicing a watch they reached out fairly quickly, even for a minor thing like that. The watches are beautiful, I look after them and they look after me, I would recommend these watches to anyone. One thing remains true that I only ever bought directly from Earnshaw website, except for the very first watch. Recently bought the Baron in Midnight Blue and it's stunning. Cheers.

Entreprise domiciliée à Besançon ne rime pas avec qualité. Quand le Sav de Earnshaw (3 interventions en 2 ans....) vous recommande d'utiliser le remontoir régulièrement pour éviter qu'elle ne s'arrête, pour une montre "mécanique automatique" c'est le comble. Après la dernière intervention sous garantie en décembre 2024 ( remontoir et système de balancier HS) je constate que le "balancier" ne fonctionne toujours pas comme il le faudrait, il ne fait que de bouger sans qu'il ne fasse son office. Mis à part l'esthétique, c'est tout. C'est un produit Kleenex. Si vous souhaitez changer, choisissez plutôt une Kelton ou une Lip. C'est moins cher et plus fiable.

Purchased automatic watch for Xmas. Wasn’t working correctly Contacted company which turns out is in Hong Kong and not in uk Can’t return it within their 30day period as it was a xmas present and I received it on 18dec. They have offered to refund or replace if I can send it within 3 days. I have decided not to send it as I certainly don’t trust them at all. Their customer service is totally abysmal. Bought watches from company with this name in the past but it was a uk company and never had any problems. I certainly don’t believe that this is a genuine company

I bought a watch. tw after 7 days a part in it separated. they told me to send the watch to London, but as I see it I will do it privately because it will cost me more if I send it to them. in the end, I had to pay the customs fee, which was supposedly written somewhere at the bottom in small letters, as a hidden cost. I do not recommend shopping in this store.

Ordered a watch on December 26th and by January 7th still had not received order confirmation or postage confirmation. Only once I contacted Thomas Earnshaw via messenger as I could not find a direct email did they get back to me with shipping information (two days later). I still have not received the item and the shipping information shows the item arriving at the Wearhouse then attempting to be delivered 3 days in a row, which was not the case as I was home all three alleged delivery attempts and did not receive my item or a note to say a delivery had been attempted. The item then sat at the FedEx facility for 10 days before being returned to sender. I have had no further communication from Thomas Earnshaw despite sending multiple messages. Shocking delivery service and communication.

Beautiful watches, great quality, good pricing and very fast delivery!

Beautiful designs but Horrible watch. Cheaply made. Broke within 3 weeks. Watch was always late by a few mins after 1 day. Storage is only around 20 hours Warranty is a joke too, only service centre is in Hong Kong.

DISSAPOINTED . I PURCHASED A WATCH AFTER SEEING THE ADD .THE WATCHES WERE NICE AND REASONABLE VALUE.HOWEVER IT CAME IN A CHEAP CARDBOARD BOX AND NOT THE WOODEN ONE ADVERTISED .WHEN I CONTACTED EARNSHAW THEY WERE NOT INTERESTED AND SAID THAT THEY DON'T SEND THEM OUT IN WOODEN BOXES ANYMORE . IF THAT'S THE CASE THEY SHOULD MAKE THIS CLEAR AND NOT ADVERTISE THE NICE WOODEN BOXES AS PART OF THE DEAL .WON'T BE BUYING ANOTHER WATCH FROM THEM.