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Review summary
TicketSellers has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Similar experience to KayKay...Not responsive nor proactive sorting issues
Similar experience to KayKay.
I have an instalment plan for 2025 festival tickets and the monthly payments have not debited from my bank account.
I emailed about this issue multiple times in November and December and I was told it was being investigated. They then went cold for 4 weeks so I emailed again. They suggested calling to make the missed payments over the phone which took 20 minutes.
Despite being apologetic I would not recommend.
I wish I could benefit from some of this amazing customer service I'm reading about below. I've had a problem with my payment plan for a festival ticket purchase - the payments are not being collected. I first contacted TicketSellers about this at the beginning of November after the first payment was missed. After their initial acknowledgement email, I was not contacted again until 27 November, when I was assured 'Our tech team is currently investigating the issue and we are confident that we will have an update for you by next week.'. 'Next week' came and went. I emailed again to gently request an update, and when that was further ignored I sent an email to complain. This has again been completely ignored.
I can be understanding about technical issues if I am kept informed, even just a little bit - but this company stonewalling me feels horrible and I'm really stressed about my payments not being taken. I do not want to have to pay a large sum in one go nor have my payments stretch out longer than intended.
Great experience with this team who were extremely responsive and managed to defer my tickets to another event as I was unable to use them this year. Great service mindset.
I needed to change my e-mail as lost access to previous one and forward a ticket to next year. Very quick response and dealt with efficiently. Good service.Thank you Amar!
Due to covid 19 Gay pride was rescheduled on a date I am unable to attend therefore had to get a refund .but didn't get full amount back they still charged me for booking fee and credit card fee dont think it is fair in the current circumstances.
I bought Shindig tickets but with the COVID-19 situation I sought a refund.
I emailed ticketsellers and got a reply the same day confirming that my refund had been processed and made me aware that it might take longer than normal for the funds to arrive in my account.
They were quick, friendly and efficient
Bought boomtown tickets months in advance and was no longer able to attend. Took several attempts to get the names changed on them, including one point where I sent the details of the two girls they were to be changed to, and they responded by sending me back two tickets both with my name on (???). Was ignored over email and twitter multiple times, and when I finally got through on the phone the girl said "oh yeah, I've just been talking to you on twitter", and did not acknowledge the fact she'd stopped replying. Overall way more hassle than it should ever have been.
EDIT: Ticketsellers have replied to my review no less than FOUR YEARS after submitting it. My review is an accurate recount of my experience with them back in 2019, and I won't be pressured into deleting it. Own your mistakes, TicketSellers.
I purchased a ticket on an instalment plan, yet my card was declined for the first payment despite having been paid the day before. No explanation was given and now I have to either pay the full amount (which I can't do...hence the plan) or "let the ticket go", as they put it in the email. They intentionally remove links to their customer service in the email to prevent you from contacting them.
I don't understand why, in the 14 day grace period they've given me to pay in full, I couldn't just amend my payment details and make the £60 instalment payment instead. That would be good service, however; something this company apparently knows little about.
Experienced the worst customer service. They have messed up my instalment plan by saying that my payment for today was declined even though I have more than enough money in my bank account and have no pending transactions. I am disappointed to be asked “are you sure you really have enough money in your bank account, not being rude” this conversation also started by the customer service lady laughing when she answered the phone and not being able to get her words out to begin with. I ensured I had enough money in this account to cover this payment and now to be told that I have to pay the full amount within 15 days I am extremely disappointed by poor customer service I also still have 5 tickets pending on my account when I actually only have 2 and the correct order that is outstanding not even showing so I can’t even currently pay the full amount.
The worst user experience ever. Don't recognise if you're a returning customer when you first try to log in, only after you fill all the form, just to send you back to the beginning. Don't auto fill credit card details so you have to type it all again. It displays a huge message saying 'Your basket expires in 15 minutes' even on mobile phones, taking half of the screen and making it impossible to fill in the required information, have the keyboard up and see where you're typing in at the same time. The list is huge, the only reason I'm using this service is because I don't have other option, given that the event only selected this vendor.
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