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Review summary
TicketSellers has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Similar experience to KayKay...Not responsive nor proactive sorting issues
Similar experience to KayKay.
I have an instalment plan for 2025 festival tickets and the monthly payments have not debited from my bank account.
I emailed about this issue multiple times in November and December and I was told it was being investigated. They then went cold for 4 weeks so I emailed again. They suggested calling to make the missed payments over the phone which took 20 minutes.
Despite being apologetic I would not recommend.
I wish I could benefit from some of this amazing customer service I'm reading about below. I've had a problem with my payment plan for a festival ticket purchase - the payments are not being collected. I first contacted TicketSellers about this at the beginning of November after the first payment was missed. After their initial acknowledgement email, I was not contacted again until 27 November, when I was assured 'Our tech team is currently investigating the issue and we are confident that we will have an update for you by next week.'. 'Next week' came and went. I emailed again to gently request an update, and when that was further ignored I sent an email to complain. This has again been completely ignored.
I can be understanding about technical issues if I am kept informed, even just a little bit - but this company stonewalling me feels horrible and I'm really stressed about my payments not being taken. I do not want to have to pay a large sum in one go nor have my payments stretch out longer than intended.
Great experience with this team who were extremely responsive and managed to defer my tickets to another event as I was unable to use them this year. Great service mindset.
I have booked early bird tickets for the Newbury festival for August 10/11th, have now been informed I have to attend an important meeting on the same date, have contacted the company by phone was told to email, that I have done, they will not refund, so I asked could the funds be transferred for another event, its not possible, with all this time before the event takes place surely some flexibility could take place, the customer care, does not care couldn't give a monkeys.
Purchased etickets for a Christmas event later the same day. Get confirmation that I've paid which states it will be 1-2 days before I get my e-ticket. Presumably they're hand painting the QR codes. If you can't provide electronic tickets in reasonable time you can't sell for events on the same day. No ability to contact on a weekend to resolve the matter.
Not fit for purpose.
My son turned up for the Lindisfarne Festival with the entry ticket and live in vehicle ticket on his phone. The entry ticket code was scanned and he was told it was invalid as it had already been used to gain entry. The live in vehicle pass was fine. He had to pay another £70 to gain entry. Ticket Sellers have just passed the buck . Someone obviously hacked into their system and stole the ticket. He wasn't the only person that this happen3d to. I'm resigned to not getting the £70 back. Cowboys.
I received great customer service from Ash, Jo and Mary, very happy!
TicketSellers customer service was great when I bought tickets for the Towersey festival this summer. I needed extra help due to being my daughter's carer, and the team were so helpful! I even made a mistake and bought two car parking passes, so I emailed to request a refund. They responded very quickly and processed the refund no questions asked. I received great customer service from Ash, Jo and Mary, very happy!
Insurance last year for COVID was a scam..
Finally found the ticket company I bought Eden Festival tickets June last year with insurance that covered COVID etc. My son got COVID and the Dr advised us not to attend festival under no circumstances. I made a claim went to the doctors who kindly wrote a detailed note of why we should the family of 3 should definitely not be attending the festival. Then I filled out the whole make a claim form, provided them with all relevant information that was asked for. They may use a third party insurance provider but I can't find it. I never heard back from anyone after spending a whole day making sure the refund policy and documents were completed properly, it's only a late review recently due recently finding out I got zero refund from them. And unable to find the insurance company. I was absolutely scammed. If you ever got the chance to buy insurance last year for a festival through ticketsellers please feel free to comment who the insurance company are. I was completely robbed off around £500.
Great that you actually have the option to call rather than have to do everything online - team were really friendly and helpful, only had a five minute wait for call to be answered query was resolved quickly and efficiently Thanks :)
I had a bit of a last-minute panic for an event I was attending and couldn't seem to log on to my account to check my booking. I got in touch via email and the team got back to me pretty swiftly to assist and put my mind at ease. Thank you!
Enormous fee of 20%, extremely bad checkout card payment form, part of the regions are out of alphabetical order, electronic tickets are provided only 1-2 days after payment. The worst ever ticket seller at highest price.
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