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Review summary
TicketSellers has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Similar experience to KayKay...Not responsive nor proactive sorting issues
Similar experience to KayKay.
I have an instalment plan for 2025 festival tickets and the monthly payments have not debited from my bank account.
I emailed about this issue multiple times in November and December and I was told it was being investigated. They then went cold for 4 weeks so I emailed again. They suggested calling to make the missed payments over the phone which took 20 minutes.
Despite being apologetic I would not recommend.
I wish I could benefit from some of this amazing customer service I'm reading about below. I've had a problem with my payment plan for a festival ticket purchase - the payments are not being collected. I first contacted TicketSellers about this at the beginning of November after the first payment was missed. After their initial acknowledgement email, I was not contacted again until 27 November, when I was assured 'Our tech team is currently investigating the issue and we are confident that we will have an update for you by next week.'. 'Next week' came and went. I emailed again to gently request an update, and when that was further ignored I sent an email to complain. This has again been completely ignored.
I can be understanding about technical issues if I am kept informed, even just a little bit - but this company stonewalling me feels horrible and I'm really stressed about my payments not being taken. I do not want to have to pay a large sum in one go nor have my payments stretch out longer than intended.
Great experience with this team who were extremely responsive and managed to defer my tickets to another event as I was unable to use them this year. Great service mindset.
Incredible service and company, it’s my first time doing a festival as a carer and was unaware of the help offered but found assistance easily and quickly. 5/5!
Excellent service. The person I spoke to on the phone couldn’t answer my query so immediately rang the organisers and came back to me about an hour later with the answer. Couldn’t have asked for more.
Amazing service!!! I booked tickets accidentally for the wrong day and TicketSellers kindly swapped the day for me and responded to my email on a Sunday! Would definitely use them again for future events I need tickets for. A*****
I ordered some tickets for Birmingham Pride at the start of the month. There was a problem with the payment but with one email Ash sorted it all out. Great service!
Excellent customer service when I gave an incorrect email address for my tickets to be sent too. The agents sorted my mistake quickly, professionally and were friendly.
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