Review summary

The Mobile Guru is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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Based on reviews, created with AI

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JM

Jean Michel

5 out of 5 stars
Excellent Transaction with Mobile Guru…

Excellent Transaction with Mobile Guru once again and can highly recommend to all Thanks !!

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S

Shaun

5 out of 5 stars
Sold my old phone to The Mobile Guru

Sold my old phone to The Mobile Guru. Super easy process. They gave me a quote, I posted the phone to them using the postage label they emailed me, and a couple of days later the money was transferred to my bank account. Easy cash for an unwanted phone. Also good to know that my phone gets a second lease on life.

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DS

David S. Lester

5 out of 5 stars
Great service

They gave a quote. Reviewed and approved the quote day after I sent it. Paid the next day. Very smooth interaction.

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All reviews

541 total • Write a review

Showing 311 - 320 of 537 reviews
B

My experience with mobile guru was a…

My experience with mobile guru was a great one. They are fast, efficient and communicate well. The transaction of the sale was fast and in my account within 24 hours. For anyone wanting to sell your phone to them, I say go for it. Only downfall was I was quoted a higher amount then I got but the at the end but it was still a great deal.

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P

Easy way to sell an older phone

They were very easy to deal with, no cost for me to send my old phone via Aust Post. They agreed with my assessment of phone condition and money was paid in same week, would definitely use these guys again!

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MH

They did not pay me for my order

They did not pay me for my order, then I reached out for help and they just ignored me

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G

It’s a busy time of year so my sale of…

It’s a busy time of year so my sale of my iPhone 12 took a bit longer than expected. Guru kept me up to date on processing and the money was deposited to my bank the day they said. Will use Guru again

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GM

Happy with the sale of my 2…

Happy with the sale of my 2 phones,prompt payment into my bank account,good communication with this company,thank you

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W

Wonderful

Wonderful! Very happy with the price I received. The process was simple and easy to understand. Highly recommended! Thanks!

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C

Lack transparency

I was offered a set amount for my phone with. NO fine print that I would be offered less if they decided the phone was not in the condition I stated. My phone had no visible scratches to the naked eye. Mobile guru must use some sort of magnifying camera to pick up on fine scratches making them a lot worse this then resulted in me being offered $70 less. They should gave put that in the pre selling advice but waiting till later. I accepted that as I couldn’t be bothered dealing with doing it all over again once accepted it took another 7 days plus to pay me!! Next phone I will sell to Reebelo this has also put me off buying from mobile Guru

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JS

I recently sold my iPhone to Mobile Guru

I recently sold my iPhone 13 Pro to Mobile Guru, and I couldn’t be happier with the experience! The entire process was incredibly easy, stress-free, and quick. They offered the highest price I could find compared to other competitors, which made the decision even better. The service was seamless from start to finish, and I highly recommend Mobile Guru to anyone looking to sell their devices hassle-free. Thank you for such a fantastic experience!

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D

Good experience second time around

This was the second time we have used Mobile Guru for recycling our old phone. The last time was a poor experience but this time it was very good. Dealing with them was quick, with their response once they received the phone very prompt. Assessment of its condition was very prompt and the price offerred was consistant with what we estimated. Refund was quickly submitted to our bank account. Regular emails from the company kept us up to date with what was happening with the phone. No issues this time around.

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LI

Easy process and paid within a couple…

Easy process and paid within a couple of days of them verifying the quality. Would use them again

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