GREENTHUMB DISASTER
Looked after my garden for 6 - 7 years they've eventually ruined it what a waste of money, they ruin it then try charging me to put it right😡
2.2
Poor
183 reviews
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Review summary
GreenThumb has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Cardiff east branch - 5*
Cardiff east branch have been amazing Came to our new build and seeded the garden and the grass has been just amazing! Darren has been on call if we had any questions and came back to us really quickly! Quote was quick and easy and the work got done not long after. Gentleman that completed the work were lovely and good at what they do. We opt for the monthly direct debit same as family members and we are so far very happy. Cardiff east are a great team
What a fraudulent company.
What a fraudulent company.. taking money by DD and rarely showing up, no answer to calls.. just get yoru gardener to do maintenance, lot cheaper as these guys are fraudsters
Removed family cars from the drive to…
Removed family cars from the drive to be told they’ve run out of weed killer!! 😡 then said I’ve not got an account, then said it was for a quote ….. terrible customer service I have got an account, I gave you the go ahead regardless of price, …. Will update ratings when/if completed.
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Website
thegreenthumb.biz
All reviews
183 total • Write a review
Showing 1 - 10 of 179 reviews
ML
Just had Dan (Croydon) treat the…
Just had Dan (Croydon) treat the lawn. Friendly, polite, knowledgeable and did a great job.
Date of experience: April 23, 2025
MC
After a fair few years of continual…
After a fair few years of continual lawn maintenance our lawn has never looked better and is a major marvel in the place we live in. Most, if not all of that, is due to the service that GreenThumb provide. This last visit, last week, included aeration, scarification and Nutraboost and Oasis applications and already (even with very little rain) the lawn is set for another summer ! Thank you Glyn and Ian from Sheffield Branch. Personable, professional and hard working. These Guys cannot be topped !
Date of experience: April 15, 2025
WS
Had my lawn Scarified by Glyn and Ian…
Had my lawn Scarified by Glyn and Ian today, great job done and left no mess at all, which is tough when Scarifying. Glyn is a goo lad always gives good advice and is my usual visitor. Would recommend the Sheffield branch for anyone
Date of experience: March 31, 2025
KS
Really unreliable
Really unreliable. Have used them for a few years and grew increasingly frustrated by the unreliability of service. Appointments constantly changing, often no-one turned up when I was expecting them, leaving me to chase up for when they would come. Rubbish customer service.
Date of experience: March 23, 2025
MJ
Mrs JG
US
Glyn & Ian from Sheffield branch…
Glyn & Ian from Sheffield branch scarified our lawns and did a great job. Fiddly job with different areas. The guys did a thorough job including bagging up all the stuff (28 bags!). Glyn took the time to give me some tips on lawncare and best way to do the next cut.
Date of experience: March 20, 2025
KT
After having used green thumb a few…
After having used green thumb a few years ago when I lived back in Liverpool, I didn’t hesitate to recommend them to my partner at the property we live at now in Royton greater Manchester, a guy called out on time and the company also gave me a call 15 minutes prior, which I asked them too, to let me know when he would turn up, The gardener who arrived was very friendly, he listened to what I wanted. And also gave me some great advice. On that basis I told my partner we will definitely be using green thumbs services, and I’ve now been informed the guy who came out to advise us and give us the quote. Will also be our regular gardener. An absolutely lovely guy. His name is IAN. And I look forward to seeing him again. ! Kindest regards. Kevin Taylor
Date of experience: March 20, 2025
LH
The product is great the person who has…
The product is great the person who has the franchise in my area is really rubbish , never answers emails, doesn’t come when he says he is going to come, but is very fast to collect and push for payment after his poor service - who is put there with a similar product?
Date of experience: February 26, 2025
MH
Since Glyn at Greenthumb has been…
Since Glyn at Greenthumb has been treating our lawns (front & back) we have seen a vast improvement, no weeds/moss etc and in the summer the grass looks a very healthy green. Glyn is also very knowledgeable and advises us on what setting to cut the grass on etc. All in all we are very happy with the service we receive from Greenthumb and would highly recommend.
Date of experience: February 11, 2025
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