The Fragrance Shop

Very helpful assistant - went out of her way to ensure I got the best deal!

The staff were very helpful and friendly. Made you comfortable, didn’t rush me. They were very helpful. And gave me all the time in the world and advice. For purchase. Of goods.they didn’t rush me. Very good service. .🥰

Great service and a patient attendant

GREAT CUSTOMER SERVICE ....POLITE FRIENDLY AND NICE STAFF....TOOK HER TIME WITH ME ..

I was in the shop but everything has good

Great prices and variety of fragrances

Helpful and lovely staff Good price

No paper receipts as I was told you don’t do them anymore.everyone should by law have a paper receipt

Helpful and polite staff. Competitive prices and great value.

Staff are always very helpful and make sure you get your member ship discount and the prices are very reasonable

Lovely shop assistant, really helpful bought what i wanted.

Fast service as usual

Ordered items online. They gave the option to have it sent to the post office. Delivery was refused by the post office. When I went to query this with them they said the fragrance shop didn't use the correct click and collect address. Its been over 12 days and I have still had no update. No refund for items I havent received. When I emailed them they said up to 18days!! When I explained i have never received the items as it was refused delivery. Some how they are not comprehending this. And still not refunding me for something I have never received. Really not happy for something which was not my error or my fault. And im still waiting for my money and no updates at all.

Parcel delivered to wrong address and customer services were shocking! Despite the picture provided by courier not matching my property still failed to refund to the point I had to go to my bank and report it!

Last year my partner asked me to grab him an aftershave, so I went in and as I paid the lady serving me asked for my email to sign me up to their membership emails - no mention of this being at a cost, it was simply to get a small discount on the day. I was then emailed about the renewal coming up and that it was £15 and if I didn’t want to renew then I need to email. So I emailed to cancel and they STILL took the £15, I then emailed asking for a refund to be told it would be back in 5-10 days, didn’t receive the refund so chased and have now been ignored. I’ve seen other reviews about this so my advice is to be careful trusting them with your bank details!

I was greeted warmly on entering the Store.Staff were very helpful with advice on my purchase.A great Shopping experience.

Excellent service, help and suggestions.

Eady to order and kept up to date with delivery times. Unfortunately, when I had cause to contact customer services due to a problem with my account, although the response was very quick, the links to reply to the email received and change a password do not work

Great prices. Great service.

Good service. But one of my items was sent from shop. Subsequently was 2 weeks behind rest of my order. Which was a shame. Other than that good service and good price.