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Great people to deal with. Great customer service and very quick at posting. 10/10, highly recommended
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4.5
Great
617 reviews
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💬Hasn't replied to negative reviews
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Review summary
The Ecig Store receives consistently positive reviews. Customers particularly appreciate service and fast delivery, though some mention concerns about communication and customer service.
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Based on reviews, created with AISee what reviewers are saying
Title:Contacted without consent and banned after raising a concern
I was a loyal customer of The Ecig Store in Galway for many years. On 6 May 2025, I reached for a vape bottle on display — something I’ve done without issue in previous visits. A staff member scolded me, despite there being no signage indicating that this was not allowed. I paid politely but remarked, “get over yourself” due to the unprofessional tone. Later that evening, I received an unsolicited call from the store owner, Gerry Devaney, who initially refused to identify himself. He later admitted retrieving my mobile number via a reprinted receipt linked to my loyalty card. I had not consented to this use of my personal data, and the call was made to personally reprimand me for a minor disagreement — not for a service-related issue. I formally requested the erasure of my data under GDPR, but this was ignored. Instead, I was banned from all store locations, and warned against posting a review. I have since submitted a complaint to the Data Protection Commission. This review is not written in malice, but to inform others about how personal data may be used without consent. I’m deeply disappointed after years of supporting this business. [Update after business reply:] Thank you for your reply. I appreciate that you wish to clarify your position. To address a few points factually: This was the first time I was reprimanded in this manner. There was no signage indicating customers could not pick up products, and I had done so without issue on previous visits. During your call, you initially gave only your first name. I asked for clarification on who I was speaking with, which is reasonable when receiving an unsolicited call. The use of my personal data for a personal reprimand was the core of my concern. This went beyond transactional service and was a GDPR issue, which is why I exercised my right to file a complaint. I did not threaten, but informed you of my right to pursue appropriate legal and data protection avenues, which is standard practice. I am glad to hear you have now erased my data as requested. My review was written in good faith, based on facts. I will allow others to make their own judgment.
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helpful mail
i had some issues with the tracking of my orders but they do answer mails and we solved the issues, good products
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Absolutely shameful!
Absolutely shameful! They had produscts as available online, placed an order, got a call next day to find out they are out of stock and I will be refunded. That was on 4th of october, so 26 days ago, still no money back on account. Contactef them, including Gerry, they just stopped replying to emails. Had to take it up with my bank today to get the money back.
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theecigstore.ieAll reviews
617 total • Write a review
Showing 1 - 10 of 613 reviews
G
Ordered a Innokin Kroma 217 Z Kit from…
Ordered a Innokin Kroma 217 Z Kit from them, first time order. Amazon had it up for 80 Euro, but the Ecig Store had it for 45e. Delivery was next day and free by DPD. Vape contained all that was advertised on website. Really happy with the service, delivery and pricing, will 100% be ordering from here again. Thanks lads!
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JF
Purchased 6 coils online that should…
Purchased 6 coils online that should have been compatible with my mod however when they arrived they were not. I called and was asked to call in store. I explained that I was 2 hours away. I was asked to email which I did. Gerry devany responded and I was told to post my mod to see what was going on. I think not. Why would I do that. I asked how to return coils. Stopped speaking with me and ignored any further emails. Faulty coils and they don't care. Why have an online account if things go wrong you ask people to call in? If I could have called in I wouldn't have ordered online in the first place!
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J
Some staff very rude for no reason
I've had bad experiences in the Tuam road shop and the Eyre Square one. On Tuam road when I was new to vaping the guy let out a loud sigh every time I asked him a question about vapes because i didn't know anything, after my third question he just let out another long sigh, stared at the floor and said "what do you want?" He still works there. Today I was in Eyre square and the guy there had an attitude from the moment I arrived for no reason it was bizarre. I just wanted juice and bulb glass. Told him exactly which number glass and which juice I wanted and clearly said I wanted 2 nic shots. He started looking at the 10ml juices for the number glass I had said until i pointed at where the bulb glasses are and he acted like i was the idiot. I walked over and pointed at the 100ml juice and said 2 nic shots. Back at the til he's scanning and I said again I wanted 2 nic shots. "WHY DIDNT YOU TELL ME THAT WHEN I WAS OVER THERE!"? They act like customers are a complete inconvenience to them, when you don't know what you need it's difficult, when you do know what you need it's difficult.
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JM
They sell vapes with charging cable but…
They sell vapes with charging cable but no batteries 🤷♀️. Then doesn’t answer emails to let you know what kind of battery to buy. Unusable without a battery Edit as got a reply, first email about it was 7/10/23 no reply second email 22/1/23 no reply. Came across the item in back of press still in its box yesterday which was 8/6/24 so decided to email again no reply Was contacted ✔️
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HT
I ordered a vape online it arrived on…
I ordered a vape online it arrived on time and I was happy, until it came in a open box the vape was not working properly the oil was coming out so I phoned them up they told me to return the vape and they will pay the post, they phone me to say that the vape is working fine they think it was the coil it need to be replaced, the point is I bought a kit how was I to know it's the coil, so they are sending it back to me and should of cost me,€39 now 49 because they are not paying for my post made think it was my fault but yet the sold me a kit and coil wasn't working I wasn't happy with the way they handle things they said if It was manufactured fault they would pay me post but because it's the coil not there problem but they sold me kit if they had of said it's the coil I wouldn't of sent it back I will not be ordering from that place again and the coil is a part of the kit you can't vape with out one I asked them to replace it with a different vape and to use the post money to make up the difference but that wasn't happening all I can say horrible
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DB
Lianne is always so helpful explains…
Lianne is always so helpful explains everything you need to know and really enjoy being served by her. Great at what she does. Thank you.
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RM
IGNORANT ATHLONE STORE Ecig store
ATHLONE STORE Would give it no stars if possible. Vapes in stock with faulty coils, this same coil is also not stocked in the store. Faulty coil damaged my vape and the store refused to exchange it. False advertising as products are incorrectly labelled to be cheaper than they are. Extremely rude useless staff especially one particular young woman who talks to people as if they are children or completely stupid. Cannot handle being called out on products being incorrectly price labelled so wrongly accused you of 'berating' her. Looks at everyone as if they are completely stupid - would want to take a good long look at herself. Can tell by the scowl on her face and the tone of her voice that she HATES working at the Ecig store. On top of it she carried on like this in front of the so called manager of the shop who is as bad as she saw nothing wrong with how her member of staff carried on. Took my business elsewhere and was told in that vape shop that they get a lot of people coming to them after having a bad experience at the Ecig store in Athlone. AVOID plenty of other vape stores in Athlone that know how to operate properly.
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R
Rude staff, false advertising, poor products
Products incorrectly price labelled - false advertising. Extremely rude ignorant patronising young woman working there who couldn't make it more obvious she hates her job from the tone of her voice if she tried. Accuses you of berating her when asking her why products are labelled with the incorrect price. Also it is insanely STUPID to sell a vape kit but to not stock the exact coil that comes with the kit. Never again. Badly ran ignorant shop - Athlone Store
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