The Ecig Store
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Title:Contacted without consent and banned after raising a concern
I was a loyal customer of The Ecig Store in Galway for many years. On 6 May 2025, I reached for a vape bottle on display — something I’ve done without issue in previous visits. A staff member scolded me, despite there being no signage indicating that this was not allowed. I paid politely but remarked, “get over yourself” due to the unprofessional tone. Later that evening, I received an unsolicited call from the store owner, Gerry Devaney, who initially refused to identify himself. He later admitted retrieving my mobile number via a reprinted receipt linked to my loyalty card. I had not consented to this use of my personal data, and the call was made to personally reprimand me for a minor disagreement — not for a service-related issue. I formally requested the erasure of my data under GDPR, but this was ignored. Instead, I was banned from all store locations, and warned against posting a review. I have since submitted a complaint to the Data Protection Commission. This review is not written in malice, but to inform others about how personal data may be used without consent. I’m deeply disappointed after years of supporting this business. [Update after business reply:] Thank you for your reply. I appreciate that you wish to clarify your position. To address a few points factually: This was the first time I was reprimanded in this manner. There was no signage indicating customers could not pick up products, and I had done so without issue on previous visits. During your call, you initially gave only your first name. I asked for clarification on who I was speaking with, which is reasonable when receiving an unsolicited call. The use of my personal data for a personal reprimand was the core of my concern. This went beyond transactional service and was a GDPR issue, which is why I exercised my right to file a complaint. I did not threaten, but informed you of my right to pursue appropriate legal and data protection avenues, which is standard practice. I am glad to hear you have now erased my data as requested. My review was written in good faith, based on facts. I will allow others to make their own judgment.