Review summary

TestnGo Services has mixed reviews from customers. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.

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Kit delivered too late

I ordered a covid test kit for my son. They undertook to post it on the day of the order. It wasn't posted until two days later. This was too late for his needs, and he had to make an alternative arrangement, so I refused to accept the delivery. Still trying unsuccessfully to get a refund.

Tl
DO NOT USE

DO NOT USE! Daughter bought four kits for her family to use before their holiday. After reading the poor reviews she purchased another four kits from a different company. Lucky she did! All came back β€œfaulty test”. So she used the other company which luckily showed all negative. Thank goodness! DO NOT USE THIS COMPANY!!! Very dodgy.

P
Easy to order

Easy to order, the prices were cheaper than others at the time of ordering and delivery was just it stated it would be

Company details

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All reviews

1,000 total β€’ Write a review

Showing 781 - 790 of 996 reviews
MC
3 out of 5 stars

Delivery

Not happy with Royal Mail delivery - still waiting for completion of order. However TestnGo very responsive in trying to sort out whilst product good.

Date of experience: August 15, 2022

PR
5 out of 5 stars

Covid tests

My husband had covid, I was running out of tests so order 10 covid tests that came very quickly. Just as well, I was unwell and turned out I had covid too. Would order from this company again

Date of experience: August 15, 2022

SM
5 out of 5 stars

Worth it for the peace of mind!

Fast delivery and works as the tests should do, gave me the peace of mind I needed, thanks!

Date of experience: August 15, 2022

PD
5 out of 5 stars

Test and go service

Excellent product and very quick delivery

Date of experience: August 15, 2022

PL
5 out of 5 stars

Easy to order arrived quickly.

Easy to order arrived quickly.

Date of experience: August 15, 2022

K
3 out of 5 stars

Poor customer service

Product arrived as described although later than scheduled and paid for. Contacted customer service for some help whilst chasing the delivery and bith responses came across as incompetent and rude.

Date of experience: August 15, 2022

C
5 out of 5 stars

Straightforward easy step by step guide…

Straightforward easy step by step guide included within the test. Communication by email was sufficient and doctor that was supervising the test was prompt and efficient. Would use again and recommend.

Date of experience: August 15, 2022

AG
5 out of 5 stars

Excellent communications and delivery.

Excellent communications and delivery.

Date of experience: August 15, 2022

GG
5 out of 5 stars

Arrived on time all good

Arrived on time all good

Date of experience: August 15, 2022

RE
5 out of 5 stars

Efficient

Web site easy to use and efficient delivery

Date of experience: August 15, 2022

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