Tesco Bank

Excellent service

easy to navigate

International Transactions Declined and Card blocked without getting in touch to verify authenticity! Poor customer service.

My experience with Tesco is always great. I've used many of their services and even where the quality of a product was compromised, they were quick to resolve the issue. Very good customer care as well.

I never received any Clubcard points when using this credit card outside of Tesco, even though the adverts suggested otherwise. On top of that, they charged me interest despite me paying early. Feels misleading and unfair. I’ve stopped using this card completely – not even in Tesco. Avoid.

The whole experience with Tesco Bank is 10 out of 10

Answered my questions and gave good advice.

Once I had managed to get through to speak to someone they quickly answered my question, although I still find the accounting process strange. However, it probably took three times longer to be able to get through to speak to someone than my call lasted. The automated ‘help’ was useless. The telephone number was not easy to find and the automated process was just annoying.

It was easy to open an account with Tesco and customer services were very helpful and professional.

Excellent service. Explained everything

Very good customer service and offer on products

Excellent customer care and communication, issue dealt with in a timely manner.

fast efficient service

Easy means of contact to discuss needs

IT WAS EASY QUESTIONS AND SMALL SURVEY

The person to whom I spoke guided me through the security questions and helped me to remember the questions

The TESCO consulrant was wonderful.

First time doing online banking and it seems simple enough but having concerns about any potential hacking in the future. Obviously I need to wait and see.

Tesco staff are lovely on the phone. They don’t make you feel inadequate when trying to explain what your problem is.

easy to get information