Tegen Accessories Reviews

I recently purchased a few products from Tegen Accessories and everything is perfect! Amazing service! And all the design options are gorgeous!

I've purchased several high quality products from Tegan. Everything about the experience was excellent. Great service and delivery. Very good selection and by far the best hair accessories I've purchased. As a hairdresser I'm picky and these accessories are brilliant, they don't break like flimsy alternatives and myself and daughter love the choice and designs.

Over the years I have been a loyal customer to Tegen. Firstly in their shop in the Lanes in Brighton, and nowadays online. The quality has been good in the main and I was happy. At Christmas a friend kindly gave me a pair of snap clips from their handmade range - I am not even sure I had used these until a week ago. One of the clips was faulty. When I snapped the clip shut - the top cracked in a neat line across the top. Wrote a polite email asking how I should proceed. The seller assumed that this was one of a clip I had bought sometime earlier for my Granddaughter - so no replacement. When advised this was incorrect, she now wanted proof of when it was purchased by the person who gave the gift but kindly offered me a 10% discount if I wanted to buy another pair of these snapsclips. How terribly kind. It is her faulty clip that failed and I would have expected her to ask me to return the pair for replacement. Don't expect this buyer back anytime soon!

I have ordered a few hair accessories from Tegen on a couple of occasions. The accessories are exquisite. The ordering process is easy. My items have been posted and delivered securely and promptly. The communication is excellent. I’m very happy with this retailer and highly recommend them.

I love my hair clips and my experience has been exceptional. The design and quality of the clips is great - i have collected quite a few over the years - and when one recently came apart and I totally botched trying to glue it back together, not one but two were immediately sent in the post. Thank you Tegen. See you soon!

Updated review: I bought several hair clips from them in September 2023, including a clip costing over £30 from the premium line that they specifically described as made from strong materials. It snapped in two and became totally unusable after just over a year of occasional use. This was barely outside their one year "guarantee" period for the product. I duly contacted customer services with a picture of the broken product and asked them to replace or refund it. They have refused any customer support. Seriously? A hairclip costing 1/4 of this price from Accessorise lasts longer. Do not buy!

i bought a hair clip which was of very good quality. the service however is very annoying. Just for 1 small order i got at least 8 emails before i managed to unsubscribe from all this DAILY spam. The worst was that they sent this petty hair clip with a signature delivery! i definitely did not ask for it. I have a small baby and have a note on the door to leave deliveries at the door. Not this time, delivery person kept banging because someone at Tegen consider themselves too important so that they can disrupt people's routine with SIGNATURE deliveries as though they were selling diamond jewellery. A very unpleasant seller. I just want my package with as little communication and contact as possible!

Quality products, good choice and beautifully packed.

As I now have lockdown locks, I ordered a hair accessory to contain the mess - unfortunately it was not a good choice on my part (through ignorance). The Company could not have been more helpful. My purchase was refunded quickly and they gave me very good advice on other more appropriate products.