Tegen Accessories
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Over the years I have been a loyal…
Over the years I have been a loyal customer to Tegen. Firstly in their shop in the Lanes in Brighton, and nowadays online. The quality has been good in the main and I was happy. At Christmas a friend kindly gave me a pair of snap clips from their handmade range - I am not even sure I had used these until a week ago. One of the clips was faulty. When I snapped the clip shut - the top cracked in a neat line across the top. Wrote a polite email asking how I should proceed. The seller assumed that this was one of a clip I had bought sometime earlier for my Granddaughter - so no replacement. When advised this was incorrect, she now wanted proof of when it was purchased by the person who gave the gift but kindly offered me a 10% discount if I wanted to buy another pair of these snapsclips. How terribly kind. It is her faulty clip that failed and I would have expected her to ask me to return the pair for replacement. Don't expect this buyer back anytime soon!