Review summary

Talk Home Mobile has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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VU

Verified User

1 out of 5 stars
Noise Pollution Violates UK Laws

Their new notification policy is a nightmare. I've been with them over a year. Suddenly when they take payment they text notifications overnight eg almost 1am or 7am when everyone is sleeping. Most people keep their phones open overnight eg for emergencies. Nothing gives them the right to wake us up. Email confirmations. Don't text!! I told them last month they had woken me up. I was fuming. They assured me they would turn off notifications. They did not. This month they texted me at 12.40AM!! This is highly unethical and violates UK noise pollution laws. Businesses cannot contact consumers outside reasonable business hours. This means 8am to 11pm.

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CS

Christine Smith

5 out of 5 stars
Having problems with my phone

Having problems with my phone, turns out I was topping up the wrong thing. Brilliant customer service from Adam, who fixed everything for me.

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S

See

3 out of 5 stars
Adam's support was great

I wish to profusely thank Talk Home staffer Mr Adam who provied excellent support through 'Chat' function on 5 July 2025. This Chat I tried after repeated failing to get anyone, even worse disconnection while trying to speak with Talk Home Mobile team. so their phone does not work but luckily chat worked and more luckily Mr Adam was fantastic. Thank you dear Adam

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AB

Andrew Barker

5 out of 5 stars
fast response to online support.

fast response to online support.

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Company details

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All reviews

845 total • Write a review

Showing 601 - 610 of 841 reviews
DD

Agent named as Adam was very helpfull…

Agent named as Adam was very helpfull and we had very good communication .The issue was resolved successfully. Highly recommended agent Adam for anyone who is interested to resolved any issue or to port their number .Thank you Adam from Talkhome.

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OL

Just join /no review as yet

Just join /no review as yet. Will do that in future to Thanks.

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ME

I joined them on the Money saving…

REVIEW UPDAYE: Jan 1st 2024: I have spoken with live chat numeorus times, to be told to check back tomorrow as they have contacted the department but not heard anything back. In the end i had to go through my Paypal buyer protection and open a case against them to get my refund. DO NOT JOIN THIS COMPANY. I am someone who regularly switches networks on sim only plans to ensure i have the best deals and have done for years. so i know all the ins and outs of leaving and joining networks, but i have NEVER had so many issues and problems with one network it was astonishing. please see my other review detailing all other issues. it is not worth the hassle and headache. Join Lebara on their current £1.00 offer for 6months , a much better network and infrastructure all round. ___________________________________ I joined them on the Money saving expert offer of it being 1p per month for the first 3 months. Now it has charged me the full price away. Now I'm chasing down my money. Unfortunately it has been a nightmare joining them, and every stage they have dropped the ball for me and my family, which should be the very basics of everything.

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IH

I had big problems with top up but your employees Mr Adam helped me so much that's I got its done

I am in abroad I had big problem with top up I called so many times i didn't good result this gentleman Mr Adam helped so much to solve my problem thank you so much

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MP

Support was very helpful

Support was very helpful Thank you very much

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AY

good services and nicely staff

good services and nicely staff

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GH

working for a couple of weeks the no reseption at all

Was working good then no reception at all, change the phone and still no reception and cant make any call, when I call the number goes into talkhome answer machine ... just rubbish

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MA

If you are on a call you don't have…

If you are on a call you don't have Internet, and a forwarding appears on phone when calling . It takes long to connect the call

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JK

Update on my experience - still awful

Update on my experience; 10 days without the ability to make or receive calls and no now longer responding to their own message service. In response to the suggestion I direct message you below - how?!

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PS

Had problems porting in my number

Had problems porting in my number. Got onto chat and spoke to Peter who took over and sorted it out from his end. Problem sorted quickly and without fuss. Thank you Peter.

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