Below I am pasting a chain of correspondence with the Wimbledon branch of Sticks n Sushi. Read bottom to top. I am really only doing this as a last resort to see whether any of the management team are at all interested in what their regular customers think.
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On Fri, 1 Oct 2021, 12:14 Andy Ioannou, wrote:
I assume not. Very disappointing that you leave your customers hanging with no response to a complaint.
Perhaps posting on social media will stimulate a response.
Kind regards,
Andy Ioannou
On Wed, 29 Sep 2021, 06:32 Andy Ioannou, wrote:
Hello,
Can I expect a response to the below complaint?
Kind regards,
Andy Ioannou
On Fri, 24 Sep 2021, 20:18 Sticks'n'Sushi, ****@sticksnsushi.com wrote:
We appreciate your interest and we will get back to as soon as possible.
Description
Order #94842 placed via the app.
Very disappointed with
1. the collection service (25mins late), 2. temperature of sticks were cold (despite being told reason for collection delay was because sticks were being prepared) and
3. Order was missing both portions of cauliflower.
I have been a regular customer of sticks n sushi since moving to Wimbledon in 2016 and I've always enjoyed the impeccable service and food quality when dining at the restaurant. Clearly the take out service has a long way to go to match the quality of the dining in experience.
Kind regards,
Andy Ioannou