Supermac's

1.814102564102564 out of 5 stars
1.8
Poor156 reviews

TrustScore

1.8
1.814102564102564 out of 5 stars
Poor
5 out of 5 stars
21
4 out of 5 stars
4
3 out of 5 stars
7
2 out of 5 stars
17
1 out of 5 stars
107
156 reviews in total

Review summary

Supermac's has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
1 out of 5 stars
1/5

Bro they didn’t give me all my food…

Bro they didn’t give me all my food even though I said my order multiple times to them and when I came back to get it th...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Make sure u check that you got all the…

Make sure u check that you got all the food, they are very fond of leaving stuff off the order

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Watered down drinks

The soft drinks from the drinks dispensers in the supermacs plaza outlets are watered down and tasteless - experienced t...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

20 minutes to process my order

20 minutes to process my order: 3 chicken tender meal. They lost the order and then just an “apologies, enjoy!” Very dis...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
Chloe
Chloe
1 reviews
almost 3 years ago
2 out of 5 stars

Carlow Town

Went to the branch in Carlow Town and they put curry sauce on my burger by mistake...I understand that mistakes happen but...curry sauce on a burger???? I was too far away to go back with it

Helpful?
Frosty 123
Frosty 123
1 reviews
almost 3 years ago
1 out of 5 stars

Cold, waste of money. Wexford branch.

Paid €25.00 for cold half portions. Ordered cheese garlic chips and they put a box inside a box to make the portion small. Burger was cold and dry. Never ordering agin. Rip off!!!!

Helpful?
about 3 years ago
1 out of 5 stars

Only giving 1 star because I have to…

Only giving 1 star because I have to absolutely terrible service,ordered for delivery last night and after waiting over 2 hours we got undercooked cold chips the regular hamburger had nothing but mayo on it no onions nothing,pizza was also cold and very overdone basically inedible shocking how they can oversee the sending out of this crap to customers where is the management in this place?its non existent avoid supermacs Nenagh at all costs

Helpful?
Nichola Doyle
Nichola Doyle
1 reviews
about 3 years ago
1 out of 5 stars

Burnt Bacon burger cold fries what else…

Burnt Bacon burger cold fries what else can I say

Helpful?
AUDREY HYLAND
AUDREY HYLAND
1 reviews
about 3 years ago
1 out of 5 stars

🤢🤢🤢🤢

Fresh cod? I got about a Lb of batter and the equivalent of approximately 2 cheap frozen fish fingers worth of cod smothered in said batter. Over priced, awful food, terrible service. First and last time

Helpful?
John Lowe
John Lowe
1 reviews
about 3 years ago
1 out of 5 stars

This company is cutting the product…

This company is cutting the product size down didn’t add sauce to the takeaway bag

Helpful?
about 3 years ago
1 out of 5 stars

Ordered food on supermacs app

Ordered food on supermacs app for collection in westport staff was asked was all order there as this hasnt been the first time an order has been wrong shewas extremely rude no cheese on garlic cheese chips Ordered sprite with kids meals got given coke instead staff terribly rude

Helpful?
Daniel
Daniel
1 reviews
about 3 years ago
1 out of 5 stars

The staff are the problem

The staff in Supermac’s Ennis are thick as AF. Ordered a chicken wrap with bacon cheese and sweet chilli sauce and specifically asked for no salad. And they go ahead and put salad on it. A week later asked for the same thing, got a wrap with no bacon or cheese which I asked for and guess what? They gave me salad I said I didn’t want. Not a brain between any of the staff inside that place.

Helpful?
about 3 years ago
2 out of 5 stars

Late

Ordered for delivery, took well over an hour

Helpful?
Mag Corbett
Mag Corbett
1 reviews
about 3 years ago
1 out of 5 stars

Ordered using the app went to collect…

Ordered using the app went to collect and they had not even started getting the order ready, server at till did not even apologise poor service

Helpful?
Dave O'Brien
Dave O'Brien
1 reviews
about 3 years ago
1 out of 5 stars

if I could give it less than 1 star I…

if I could give it less than 1 star I would! after eating nice food in the Nenagh shop I asked for the disabled toilet and was told they don't have one, and all toilets are upstairs anyway! this contravenes the 2005 disability act and they should know better!!!!!

Helpful?
Lilly Benton
Lilly Benton
1 reviews
about 3 years ago
3 out of 5 stars

Stopped at junction 14

Stopped at junction 14. Chicken burger loverly. Chicken tenders loverly. Chips poor. Better chips in mc Donald’s. Asked for mayo and had to pay €1.00. This is not good after paying €20. To have to pay for mayo. Mc Donald’s is better value

Helpful?
Barry
Barry
1 reviews
about 3 years ago
1 out of 5 stars

Ordered chicken breast and chips

Ordered chicken breast and chips. No chicken available so I was told 12 minutes. I ordered and paid and 20 minutes later still no food. I went to the counter and told 2 more minutes. Waited another 10 mins and no food. Went to the counter again and told it was almost ready and they would drop down to the table. 10 more minutes and I went to the counter and they had the food ready waiting for collection. I told them I was told it would be dropped to the table and the f****ing laughed at me. Never again. (Westport supermacs)

Helpful?
over 3 years ago
1 out of 5 stars

Absolutely terrible

We got here and ordered our food we asked for a pizza and chips and got fish and chips and when we did get our pizza it had pepperoni on it when we asked for a margarita and the box said plain cheese and tomato we also ordered a vanilla milkshake and got strawberry and the burgers we ordered we said cancel them because we got fish and chips instead and they still brought them over and then we got charged for the pizza (when we finally got it) and the burgers and the fish and chips would not go here again absolutely terrible

Helpful?
S Gallagher
S Gallagher
1 reviews
over 3 years ago
1 out of 5 stars

Supermacs Carrickmacross

Just went into Supermacs in Carrickmacross, standing there for 5mins before staff even acknowledged us, then when they did they mumbled they would b with us shortly. When we got our food the diet coke was rotten it was well watered down. The toilets were clean but wudnt flush. Its just a disgrace, wudnt make u go back that's for sure

Helpful?
over 3 years ago
1 out of 5 stars

Absolutely atrocious worst place ever…

Absolutely atrocious worst place ever destroyed my burger in burger sauce

Helpful?
over 3 years ago
1 out of 5 stars

i went into supermacs merlin park…

i went into supermacs merlin park galway and asked for a small pizza , the girl siad 16 euro, which is way to much, and on different days ive got deliverys from the same place and theres someting missing, supermacs had to be the worst place to order food and price wise just as bad. im never goning to go in there again

Helpful?
Ray Tobin
Ray Tobin
1 reviews
over 3 years ago
1 out of 5 stars

Useless service

Useless service Waiting 40 minutes for fried chicken When ordered told it would take 20 minutes Went back and somehow the chicken was not "dropped" Useless X 100

Helpful?
C Fallon
C Fallon
1 reviews
over 3 years ago
1 out of 5 stars

Terrible service

Couldn't be more disappointed with the service in Supermacs, Roscommon town. Cannot remember the last time they got the order right. Nothing as frustrating to get home to see missing items or wrong orders. Long waits sometimes also for your food regardless of the size of the order. Portions gone ridiculously small too. And milkshake machine broken most of the time. Shambles of a place.

Helpful?
over 3 years ago
1 out of 5 stars

Rude staff. Long waits.

Paid for my food and then staff waited 25 minutes to inform me they didn't have what I ordered and it would be another 15. 40 minutes for fast food. In an empty resteraunt with one car in the drive through.

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About Supermac's

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.