Streets Ahead Estate Agents Reviews

Zero stars! Extremely poor experience with Streets Ahead – avoid if you vaule your health and sanity Our experience with Streets Ahead (Lower Addiscombe branch) has been consistently negative. Key property issues like mould and maintenance were ignored, and communication was vague, delayed, or contradictory. During my time in the property I later got diagnosed with asthma. We had over 10 different property managers in two years, meaning we constantly had to repeat the same issues with no continuity or accountability. Both the check-in and check-out processes were disorganised, stressful, and lacked transparency. A formal complaint we submitted in March 2025 still hasn’t been addressed and we are now in October 2025. Which means they have not followed their own complaints policy procedures. Streets Ahead have also failed to follow the agreed check-out inspection process and instead shifted responsibility onto us while threatening extended rent liability, which felt unfair and unreasonable. Overall, the agency has been unprofessional, unsupportive, and obstructive. We would strongly advise others to think carefully before working/engaging with this company.

Adem’s help and tenacity to find my housing was very incredible

I recently worked with Adem to secure a property, and the experience was smooth and professional from start to finish. He was patient, responsive, and explained every step clearly. Adem answered all my questions, kept me updated, and made the whole process much less stressful. I appreciate his honesty and the way he handled everything efficiently. I would definitely recommend Adem to anyone looking for a reliable and helpful agent.”

Excellent service

Great experience in viewing today. Ben J was very professional, punctual and responded to all of our questions. Thank you!

My experience has been great. Adem has been extremely kind and helpful and has helped at each stage. I hope to continue a good agent tenant relationship with Adem in the future.

Shannay and the whole team at Streets Ahead were brilliant. An excellent and quick service, always on the ball and at all times responding in a professional and very friendly manner. Also provided some good advice. We would certainly recommend Shannay and the team around her.

I made an offer on a property earlier this year and unfortunately there have been delays out of our control. Pawel has made sure to keep an open communication channel with myself throughout and has chased heavily to speed up the completion time for both myself and the seller and we now have a Completion date set.

Adem was very professional and got explained situations very well.

Shannay was friendly, welcoming, and professional. She made my husband and I feel at ease as we viewed our soon-to-be home. She has kept us up to date throughout the application process. Thank you, Shannay — please continue the great work you are doing 🙂

Adem from Streets Ahead has been a real lifesaver. He’s gone above and beyond to help me find an apartment, staying patient, proactive, and genuinely invested in my situation. You can tell he actually cares. If you ever need someone who puts in the work, Adem is your guy!

Lisandra was so helpful with me secure my new home, I had trouble with previous estate agents but streets ahead were thankfully able to help out!

Maya was great professional and easy to work with.

maya was very helpful and listened to all our questions

Me and my mother and my brother, we were looking for a 3 bedroom house. Unfortunately each house we got was 2 big bedrooms and a tiny room. Luckily my mom got it touch with Maya and was really really helpful and kind. She helped us get the house we wanted.

Pawel, Pawel, Pawel! Maybe if you say it 3 times he can fly down and help you to. Just sold a property through Streets ahead and Pawel pretty much acted as the solicitor! He went beyond what you expect from a family member, never mind an estate agent. Just a great Guy, very attainable, always giving regular updates and dragged everyone involved over the finishing line. I can't say enough good things about the man. If your buying, selling or renting ask for his help, in fact 'demand' that you deal with him.

Excellent team. Sophia had been amazing. She was very fast acting and easy to reach.

Great to find your branch in heart of south East London ,Speacial thanks to Ms Shannay

When we viewed the property today, Ben Jenkins has provided us with an excellent service. He is a fantastic salesman. He has the necessary knowledge and the experience, required to do his job effectively. He deserves a *****. Thank you. Rezaul Hamid

Amazing from the start. My agent Ben has been great through the entire process from viewing to my offer being accepted and beyond. If I had a choice I would only deal with Streets ahead from now on.